Patient Account Liaison - Austin, United States - Covenant Management Systems, L.P.
Description
PURPOSE
Responsible for answering incoming calls from patients and collecting all insurance and demographic information necessary to appropriately setup a patient account, in order to submit clean claims for prompt payment from carriers.
ESSENTIAL FUNCTIONS
Customer Service
- Receives inbound telephone calls from internal and external customers. ie. Patients, Insurance Representatives.
- Asks appropriate verification questions prior to releasing confidential patient information in accordance to company policy/HIPAA guidelines.
- Reviews and documents patient correspondence. Contacts patients to acknowledge receipts of correspondence in a timely manner, whenever necessary.
- Answers patient registration phone calls.
- Obtains all insurance and demographic information from patient necessary to setup accounts.
- Verifies insurance coverage and sets up new members for all insurance contracts.
- Updates insurance and demographic information on existing patients as provided by patient call or additional information received from site resources.
- Runs registration reports and follows up on incomplete or missing account information as indicated to complete registration process.
- Researches member account transactions for eligibility inconsistencies.
- Maintains complete, accessible, dated files and resource materials.
- Provides assistance to coworkers as requested and/or necessary.
- Documents productivity statistics reports to CBO Supervisor.
- Maintains thorough and effective communication with all coworkers.
- Utilizes Payor website systems and tools to accurately complete registration process.
- Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
- Regular and dependable attendance.
- Follows the core competencies set forth by the Company, which are available for review on CMSweb.
- Works holiday shift(s) as required by Company policy.
Collections
- Receives credit card payments via telephone processes payments over the secured online portal.
- Review account transactions for accuracy and distributes patient credits.
- Consults with CBO Supervisor prior to offering discounts for noncovered services.
- Return telephone calls to follow up with patients on status of their inquiry within timeframes established by department.
OTHER DUTIES AND RESPONSIBILITIES
- Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required:
High school diploma or GED. Experience with admitting/registration, insurance claims, or related customer service.
Preferred:
One (1) or more years of medical billing customer service experience.
Knowledge, Skills and Abilities
- Ability to engage others, listen and adapt response to meet others' needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent computer and keyboarding skills, including familiarity with Windows.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to organize thoughts and ideas into understandable terminology.
Work Schedule:
Monday - Friday 8:00am - 5:00pm
More jobs from Covenant Management Systems, L.P.
-
Epic Analyst
Austin, United States - 3 days ago
-
Outreach Supervisor
Austin, United States - 2 weeks ago
-
Nursing Supervisor
Austin, United States - 3 weeks ago
-
Authorization & Referral Coordinator Ii
Austin, United States - 2 weeks ago
-
Rn or Lvn
Round Rock, United States - 3 days ago
-
Courier (Prn)
Austin, United States - 1 week ago