referral coordinator - Redlands, United States - Skin and Cancer Institute

Skin and Cancer Institute Redlands, United States

3 weeks ago

Description

Job Description

Referral Coordinators usually work in health care facilities where they perform tasks such as coordinating referral appointments, sending referral forms to health records, answering phone calls, transporting patients to specific facilities, and verifying insurance information.

ESSENTIAL DUTIES Coordinate Referral Appointments The primary duty of a referral coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral coordinators set appointments, send reminders, and provide patients with information about referral appointments.

Maintain and Update Patient Records Referral coordinators ensure that patient records are up to date and kept in accordance with laws and regulations. These records may include information from other care providers, detailed information on procedures and tests conducted within the office, and records of patient ailments and treatments. Additionally, the referral coordinator may provide these records to other care providers.

Verify Patient Insurance Information Many referral coordinators work closely with patients and insurance providers to gather and verify insurance information. They may call or email insurance representatives to verify patient coverage and enrollment information, check to make sure that procedures are covered by the patient's insurance, and verify copay amounts and billing information that the office sends to the insurance company for reimbursement.

Provide Administrative Support In addition to supporting referral activities, most referral coordinators also provide general administrative and clerical support to medical offices.

These tasks can include answering 1 LA Laser Center Job Description Template LA Laser Center Job Description Template 2 phone calls and emails, managing schedules, and maintaining electronic or paper files and records. Answer Patient Questions Because they frequently interact directly with patients, referral coordinators regularly assist patients by answering questions and resolving issues that may arise during the course of an office visit.

In this aspect of the role, the referral coordinator ensures that patients have the information necessary to make critical care decisions and may provide information to patient caretakers in accordance with HIPAA. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives

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