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Technical Customer Support Representative - Belle Prairie City, IL, United States - Aurora Solutions
Description
OUR CLIENT
Our client is one of the leading providers of mobility services on the road. Their services cover a wide range, from fuel and service cards to toll billing and VAT refunds. Under the group's umbrella, more than 800 employees work in 13 countries.
You can expect first-class working conditions, such as modern open-space concepts with wireless network access, as well as retreat and project rooms, and true teamwork at this highly innovative company.
YOUR TASKS
- You will support customers with technical issues and questions about electromobility and charging infrastructure
- You will handle inquiries about technical malfunctions
- You will coordinate with service providers for the installation and commissioning of charging infrastructure
- You will resolve issues with manufacturers, service partners, and customers
- You will document errors in the system
- You will assist in the further development of existing solutions
YOUR PROFILE
- You have completed vocational training or a comparable qualification, preferably in an electronic field
- You have gained professional experience in a similar role (desirable)
- You ideally have knowledge in the field of electromobility
- You have very good German and good English skills
- You possess a high level of customer orientation, teamwork and communication skills, as well as a structured and reliable way of working
WE OFFER YOU
- Attractive and aboveaverage remuneration according to the DGB collective agreement
- Payment of taxfree expenses
- Holiday and Christmas bonuses
- Up
