Employee (m/f/d) Customer Service - Boyden, IA, United States - Diamond Dynamics

Diamond Dynamics

Verified Company

Boyden, IA, United States

4 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Boyden, IA - Boyden, IA is a 100% subsidiary of RhönEnergie Fulda. Our goal is to provide excellent service to customers of the RhönEnergie Fulda Group.

We are available to them in person at our customer center, as well as through written communication, telephone, and digital channels such as video calls.

Through efficient communication, clear structures, and optimized processes, we ensure seamless customer experiences and the highest level of service quality.

What you can expect from us:

You are the first point of contact for our customers and ideally resolve their concerns in the initial contact. Alternatively, you will work with the relevant departments to resolve customer issues.
You provide advice to our private and commercial customers by phone, in person at our customer center, or in writing on products and services of the RhönEnergie Fulda Group until the final resolution of the case.
You process change of address notifications, as well as changes to customer data including bank details, meter readings, and other key figures for private and commercial customers.
In addition, you are the contact person for our customers' inquiries regarding billing and sales promotions, and after successful training, you will also provide initial consultations on exciting topics such as emobility or alternative energy concepts.

Why you are a good fit for us: