Call Center Representative English and Spanish - Austin, United States - BC

BC
BC
Verified Company
Austin, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

-Local Candidats Only - in office

-No Visa Restrictions.

Responsabilities:


Based on business needs and/or performance issues, may change to remote in the future


Local:
Yes. Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. Must be bilingual with the ability to read, write and speak and Spanish proficiently.

This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.

Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.
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Work location : Austin, TX

Pay:
$ $22.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Experience:


  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Ability to Commute:

  • Austin, TX preferred)

Ability to Relocate:

  • Austin, TX 78727: Relocate before starting work (preferred)

Work Location:
In person
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