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Lakewood

    Provider Patient Concierge Rep - Lakewood, United States - RadNet

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    Description
    Responsibilities

    Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward.

    With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

    When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.


    You Will:

    • Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
    • Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
    • Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
    • Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
    • Marketing Concierge
    • Provide Sales field calls to referring physicians
    • Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
    • Provide set up and assistance with Physician Portal
    • Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
    • Provide educational information and assisting in campaign roll-outs to selected providers and patients
    • Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

    If You Are:

    • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
    • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
    • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
    To Ensure Success in This Role, You Must Have:


    • Ability to travel up to 50% during work week.
    • 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
    • Excellent customer service skills
    • At least 2 years experience in training and presenting information to groups/individuals
    • Strong organizational skills
    • Strong working knowledge of MS Word, Excel, PowerPoint


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