Talent Development Partner - Baltimore, United States - Service Coordination, Inc.

Service Coordination, Inc.

Verified Company

Baltimore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SCI Summary:

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary:
The Talent Development Partner plays a key role in delivery of training to new team members. Additionally, this role assists with the development of team members at all levels within the organization.

This role will include designing and facilitating training, along with collaboration with the Talent Development Team on design and development.

SCI Team Member Expectations:

All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures.

follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

Works individually to meet departmental goals and objectives that effectively align with the business/strategic plans
Consults with management and other leadership to identify business processes. Partnering with internal stakeholders regarding team member training needs
Serves as primary role in new team member training process; acts as face of the organization as the initial bond toward of SCI for new team members; facilitates and administers developmental practices for an upbeat, energetic, and positive onboarding experience
Completes update and revises current training materials including, text, graphics, multimedia animations and simulations and tests or assessment instruments for eLearning courses and integrate these into a final course deliverable or deliverables. Uses proven instructional design techniques and practices to ensure updates align with accepted quality standards
Actively participates and contributes positively to workgroups, taskforces, and committees
Identifies opportunities for continuous process improvement
Works closely with operations management to ensure that all schedule requirements are met and to resolve projectrelated problems or issues
Performs various other People & Culture/Developmental duties and special projects as assigned.

Supervisory Duties:
None

Education Required:

Bachelor's Degree or 8 years of experience substituted in lieu of education
ATD Training Facilitation Certificate or ability to obtain within one year of hire

Experience Required:

3 years of direct training experience; 2 years of case management experience with 1 year of direct training experience can be substituted
Experience with online training facilitation platforms such as Teams, Zoom, Webex preferred
Experience with training development authoring tools such as Articulate, Camtasia, Canva preferred
Experience with Learning Management Systems (LMS) functions preferred
Experience with SharePoint preferred

SCI Value Related Competencies:

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People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services
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Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
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Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
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Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations

Is service oriented:
Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all
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Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and