Customer Service and Sales Consultant - Andersonville, TN, United States - Golden Gate Group
Description
Job Description:
- Actively promote defined standard products and solutions from the overall portfolio of Deutsche Telekom in Andersonville, TN through telephone and dialoguebased marketing
- Crossselling and/or upselling within standardized outbound campaigns, including retention calls in the assigned segment
- Directly closing contracts
- Provide telephone consultations to customers, handle customer inquiries via email and fax, and ensure comprehensive customer service
- Customer data collection and maintenance
- Actively manage feedback to improve campaign quality
- Contribute to the conception and design of regular campaigns
- Support the training and coaching of new outbound telemarketing customer advisors
Profile:
- Customer and salesoriented mindset and work style
- Enjoy active telephone sales, with a friendly and communicative approach
- Broad product knowledge and flexibility in customer communication
- High willingness to learn and adapt
- Professional telephone voice and excellent verbal communication skills
- High level of selfmotivation.
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