-
Quality Assurance Specialist
3 weeks ago
R&D Transportation Services, Inc. Santa Clarita, United StatesJob Title: · Quality Assurance Specialist · Department: · Field Operations · Location: · Satellite Office in Chatsworth, CA · Service Region: · San Fernando Valley, Santa Clarita, Antelope Valley · Reports to: · Director of Operations · FLSA Status: · Full-Time, Hourly ...
-
Quality Assurance Specialist
4 weeks ago
Aequor Thousand Oaks, United StatesMCS Senior Associate Quality Assurance (DAY & SWING SHIFT Onsite Job) · Location: Thousand Oaks, CA · Terms: Contract W2 · Duration : 06 Months Contract (Can Be Extended For Long) · FULLY ONSITE AT Thousand Oaks, CA · DAY & SWING SHIFT · Job Description · 1. Experience working wi ...
-
Quality Assurance Specialist
3 weeks ago
BERT WILLIAMS & SONS INC Los Angeles, United StatesWe are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in t ...
-
Quality Assurance Specialist
3 weeks ago
BERT WILLIAMS & SONS INC Los Angeles, United StatesWe are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces. Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in t ...
-
Quality Assurance Specialist
2 weeks ago
Stars Behavioral Health Group Los Angeles, United StatesPartner with us in making a positive change · Join a community thats changing mental healthcare for the better. We have been certified as a Great Place to Work by our own employees for over 5 years running. Looking forward to your partnership in making a difference with us · Jo ...
-
Quality Assurance Specialist
3 weeks ago
Crystal Stairs Los Angeles, United StatesJob Description · Job DescriptionCrystal Stairs, Inc. · Improving the Lives of Families through · Child Care Services, Research, and Advocacy · Head Start - Quality Assurance Specialist · What We're Looking For: · Crystal Stairs is seeking a Quality Assurance Specialist for our ...
-
Quality Assurance Specialist
3 weeks ago
Special Service for Groups, Inc- HOPICS Los Angeles, United StatesJob Description · Job DescriptionTitle: Quality Assurance Specialist Division: HOPICS · FLSA: Non-Exempt, Full time Supervisor: Quality Assurance Manager · Pay Range or Rate: $ per hour Revised: 8.28.23Summary · Under the direction of the Quality Assurance Manager, the Quality As ...
-
Quality Assurance Specialist
3 weeks ago
Counseling4Kids Glendale, United StatesJob Description · Job Description Salary: $21 to $26 per hour · Job Title: · Quality Assurance Specialist I · Department: · Compliance & Quality Assurance · Reports To: · Director of Compliance & Quality Assurance · Hours: · Full Time, 40 hours (M-F; Occasional evening a ...
-
Quality Assurance Specialist
3 weeks ago
JVS SoCal Los Angeles, United StatesJob Description · Job DescriptionDescription:ABOUT JVS SOCAL & REAS · Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming ...
-
Quality Assurance Specialist
3 weeks ago
Counseling4Kids Glendale, United StatesJob Description · Job DescriptionSalary: $21 to $26 per hour · Job Title: Quality Assurance Specialist I · Department: Compliance & Quality Assurance · Reports To: Director of Compliance & Quality Assurance · Hours: Full Time, 40 hours (M-F; Occasional evening and weekend work ...
-
Quality Assurance Specialist
3 weeks ago
PSC Biotech Pasadena, United StatesJob Description · Job DescriptionPSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. · Our goal is to s ...
-
Quality Assurance Specialist
3 weeks ago
PBS Biotech Camarillo, United StatesJOB DESCRIPTION · Company: · PBS Biotech, Inc · Department: · Quality · Position/Title: · Quality Assurance Specialist · Location: · Camarillo, CA · Reporting To: · Senior Manager, Quality Assurance · FLSA Status: · Exempt · Salary Range · $86k - $95k - $105k · GENE ...
-
Quality Assurance Specialist
3 weeks ago
SaniSure Inc Camarillo, United StatesJob Description Job Description ABOUT SANISURESaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in the U.S ...
-
Quality Assurance Specialist
3 weeks ago
SaniSure LLC Camarillo, United StatesJob Description · Job DescriptionABOUT SANISURE · SaniSure is a multinational manufacturer of single-use bioprocessing solutions (SUT) used in the production of biological drugs, including monoclonal antibodies, cell therapies, gene therapies, and vaccines. With operations in th ...
-
Quality Assurance Specialist
3 weeks ago
South Central LA Regional Center Los Angeles, United StatesJob Description · Job DescriptionSUMMARY OF POSITION · Facilitates quality assurance activities for vendored programs to ensure the health and safety of individuals we serve, compliance with Title 17 and Title 22 regulations, and the implementation of appropriate services and sup ...
-
Quality Assurance Specialist, The Haven
1 week ago
Wayfinder Family Services Los Angeles, United States Full timeWayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn. · Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility). · In exchange for your talent, Wayfinder offers an excellent benefits ...
-
Clinical Quality Assurance Specialist
16 hours ago
Jobot Culver City, United StatesJob Description · Job DescriptionDo you have Good Clinical Practice (GCP) experience? If so take a closer look · This Jobot Job is hosted by: Jenner Wiggins · Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. · Salary: $120,000 - $150,000 ...
-
Quality Assurance Specialist II
3 weeks ago
Neogene Therapeutics Santa Monica, United States Full timePushing the frontier of solid cancer therapy, Neogene Therapeutics is a global, clinical stage biotechnology company built on the premise of innovation and novel paradigm-changing science. Using tumor mutation profiles to engineer fully individualized T cell therapies, Neogene is ...
-
Information Technology/Assurance Specialist
2 days ago
ManTech Los Angeles, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, youll help protect our national security while working on innovative project ...
-
Textiles Quality Assurance Specialist
1 week ago
AppleOne Los Angeles, United StatesJob Description · Job DescriptionProduction Development Quality Assurance Coordinator · In this role, you will support our Textile Purchasing and Sourcing manager in ensuring the requested quality standards and accuracy in our products. As a Textile Product Development Assistant, ...
Quality Assurance Specialist - Santa Clarita, United States - R&D Transportation Services, Inc.
Description
Job Title:
Quality Assurance Specialist
Department:
Field Operations
Location:
Satellite Office in Chatsworth, CA
Service Region:
San Fernando Valley, Santa Clarita, Antelope Valley
Reports to:
Director of Operations
FLSA Status:
Full-Time, Hourly (Non-Exempt)
Wage Scale:
$28.00-$30.00
THE COMPANY
Since 1991, R&D Transportation Services, Inc.
(R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations.
Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.
POSITION SUMMARY
R&Ds Quality Assurance Department works in an oversight capacity in the area of field operations with the multiple transportation vendors that are contracted by our customers.
The department monitors the vendors for contractual compliance with service standards for safety and quality.R&Ds Quality Assurance (QA) Specialists are the liaison between our customer, passengers, families, day programs, and transportation vendors.
To support this important work, the QA Specialist must establish and nurture working partnerships with and between stakeholders to address and resolve service issues, complaints, and concerns.
The QA Specialist position is responsible for vendor audits, driver trainings, investigating incident reports, monitoring efficiencies in the field, and providing technical assistance to service providers as needed.
Thus, effective communication both internally and externally is an essential part of the position.ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited to the following :
Vendor Audits
Monitor vendor performance to ensure safety, reliability, and effective transportation that is in compliance with Regional Center contracts and R&Ds person-centered model.
Conduct transportation vendors quarterly service audits to monitor operational expectations such as: vehicle / insurance requirements, driver credentials, hiring, and training procedures.
Generate audit findings and recommendations to correct deficient areas with timelines for corrective action.
Collaborate extensively with Scheduling Department staff regarding: vehicle configurations, tentative program changes, vehicle inspections, and other vendor contract requirements that impact the routing efficiencies.
Provide consultation, recommendations and assistance with reporting, data input, and data collection.
Effectively communicate R&D information, including procedures, processes, manuals, trainings, and technologies to ensure consistent implementation and follow-up.
Compliance Training Workshops
Conduct monthly driver training workshops to educate vendors regarding driver and attendant responsibilities, proper procedures related to behavior management, passenger sensitivity, safety, and quality service delivery.
Develop person-centered training modules to align workshops with emerging service issues.
Educate drivers, attendants, support/administrative staff regarding operational requirements, Special Incident Reporting, and other vendor expectations.
Special Incident Reports
Investigate, document, and submit records to appropriate parties within required timelines.
Follow established procedures to address and resolve the reported service issue(s).
Ensure that all reported incidents are appropriately documented through established protocols.
Collaborate extensively with Customer Service Department staff to document effective resolutions.
Implement results-oriented solutions that are considerate of our population with developmental disabilities.
Transportation System Efficiencies
Conduct monthly visits to client program sites to observe service delivery by transportation providers.
Establish and maintain collaborative relationship with day-program and transportation providers to nurture a team approach in effecting safe and quality based service delivery to clients.
Conduct monthly, and as needed, road observations of driver performance related to safe driving habits, route execution, on-time performance, and client interaction to ensure safe and quality based service delivery to clients.
Road observations are generally done by route audits that consist of bus shadowing or riding along with the driver in the bus.
Collaborate extensively with Scheduling Department staff and Customer Service staff to mitigate any inconsistencies or service issues that may develop during road observations.
Partnerships with Customers
Coordinate and facilitate internal/external meetings with customers.
Collaborate with necessary parties to address and resolve transportation providers service issues.
Assist transportation providers, as appropriate, to address challenges that impede safe and quality based service delivery.
Effectively communicate externally with Regional Center personnel, and internally with other departments to correct service issues and achieve successful outcomes for our riders.
Participate in monthly Vendor Advisory Committee meetings to foster communication with transportation service providers.
Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, abilities and education necessary to be successful in this position.
Individual must be comfortable working in oversight role that requires good judgment, ethical track record, and be prepared to assert organizational goals and objectives.
Additionally, must be dependable, have excellent time management skills, and be able to work independently to achieve contractual expectations.EDUCATION AND EXPERIENCE:
College degree preferred or 5+ years related experience in transportation services. Combination of education and experience may be considered. Comprehensive passenger-transportation operations background is preferred. Supervisory experience required; specifically experience supervising, training, and investigation procedures.
KNOWLEDGE, SKILLS and
ABILITIES:
Excellent attention to detail, communication and organizational skills.
Exceptional confidentiality, organizational and prioritization skills.
Strong objective/critical thinking and problem solving skills
Knowledge of State and Federal governing transportation laws and regulations.
Proficiency in Microsoft Office applications such as Word, Excel and Outlook.
Proven ability of working independently to meet monthly and quarterly performance objectives.
Demonstrated ability of working remotely to support the project team.
LANGUAGE SKILLS
Ability to read and interpret documents such a safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and business correspondence, speak before groups of customers or employees of organization, effectively present information and respond to questions from groups of customers, clients, consumers and the general public.
Effective written and verbal communication is essential to satisfy the requirements of this position.MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage, and draw and interpret bar graphs.
REASONING ABILITY
Ability to manage practical problems and complex situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This position requires analytical skills and familiarity with conducting objective field investigations. Conflict resolution skills are a must.
OTHER REQUIREMENTS:
A valid drivers license, personal vehicle, and proof of insurance are required. Position requires use of personal vehicle for business purposes. Company will reimburse for business miles.
Regular travel is required within the designated service region.
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk and talk, or hear.
The employee is occasionally required to sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or moved up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.When conducting vendor audits, vehicle inspections and conducting program visits, the employee is exposed to outside weather conditions, and occasionally exposed to moving mechanical parts and fumes or airborne particles.
When in the office, such exposures are not involved in the work.Although this position has an assigned work scheduled, the work hours of this position may be impacted from one day to the next dependent upon the immediate need when addressing a service issue.
#J-18808-Ljbffr