Administrative Assistant - Roseville, United States - AMR

    AMR
    AMR Roseville, United States

    1 month ago

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    AMR background
    Regular Full time
    Description

    Responsibilities

    Administrative Assistant

    General summary of duties : Functions as technical support for all web-based systems

    Supervisor : Office Manager

    Duties include but are not limited to the following:

    Job responsibilities and knowledge

  • Maintains AMR learning websites and acts as a liaison between our webmaster, programmers and AMR Learning staff.
  • Collaborates with development teams to discuss, analyze or resolve usability issues
  • Identifies or addresses interoperability requirements
  • Documents website changes or change procedures and distribute to staff
  • Assists the marketing department to develop and document style guidelines for web site content.
  • Coordinate Professional Education yearly class calendar for distribution to all locations
  • Upload/add all Paramedic, EMT and Professional Education courses to AMR learning websites.
  • Enter all Paramedic, EMT and Professional Education classes into Campus
  • Tests software packages for use in web operations or other applications
  • Maintains monitoring tools on web servers or websites.
  • Ensures web master performs a test of backup or recovery plans regularly and resolves problems.
  • Creates and provides technical support for various Program Facebook pages
  • Recommends web site improvements
  • Implements updates, upgrades, and patches in timely manner to limit loss of service.
  • Maintains Roseville Program Facebook page on a weekly basis.
  • Greets visitors on-site and provides program information as requested.
  • Initiates and monitors the student registration process for all EMS Education Programs.
  • Initiates and monitors the student registration process for AHA, NAEMT, and other standardized courses as assigned.
  • Orders supplies as appropriate for the Program.
  • Types a variety of documents including memos, letters, reports, and other materials.
  • Handles incoming calls, including routing to the appropriate individual.
  • Prints/copies documents as needed.
  • Compiles and prints reports as directed or as needed for tracking or reporting purposes.
  • Files correspondence as appropriate: electronic or hard copy.
  • Maintains accurate records and files on courses, students, and programs.
  • Sorts incoming mail.
  • Attends meetings as requested. Composes a draft of minutes as requested.
  • Assists staff with schedules and coordination of instructors for the various courses and programs offered by NCTI.
  • Assists with equipment organization and maintenance.
  • Participates in the maintenance of the facility appearance.
  • Provides technical support for Management team
  • Other duties as assigned.

    • Communication

  • Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
  • Utilizes tact and appropriate problem-solving process when dealing with issues identified.
  • Relays concerns and initiates problem solving in a timely manner.
  • Interacts positively with staff members, agency personnel, and students.
  • Serves as an ambassador for all programs.
  • Uses discretion and maintains confidentiality regarding patient and agency personnel information.

    • Fiscal responsibility

  • Executes job duties to achieve optimal productivity and efficiency.
  • Consistently completes assignments with a high degree of accuracy and meet deadlines.
  • Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
  • Participates in the maintenance of Program office supplies.

    • Problem solving

  • Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
  • Assumes responsibility for effectively addressing issues and solving problems.
  • Demonstrates good judgment in handling situations not covered by written or verbal instructions.
  • Cooperates with intradepartmental problem identification and solutions.

    • Knowledge, skills & abilities

  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Ability to work with other employees, supervisors and external parties.
  • Ability to maintain confidentiality of privileged information gained as result of job functions.
  • Ability to work independently and under pressure.
  • Demonstrates accuracy and proficiency in use of computer and software programs used by the Program.
  • Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

    • Education

  • High School or GED diploma required
  • EMT or Paramedic certification/licensure preferred

    • Experience:

  • Experience with WordPress, HTML, JavaScript, Website Hosting and Web Operations preferred.
  • Experience with preferred
  • Experience with front office functions preferred.
  • Two years of experience in front office/customer service functions preferred.

    • Licensure/certification: Certified EMT or Paramedic

  • None

    • Our Benefits

    MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage. Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

    RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued. For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match. We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

    VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

    TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

    DENTAL - We offer two dental plans, including a plan that covers orthodontics.

    SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

    INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

    VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

    The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.

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