Account Manager - New York, United States - Comcast Corporation

Comcast Corporation

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers.

Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels.

As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary
Who we are Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary FreeWheel is hiring an Account Manager based in New York.

We are looking for an Account Manager who has excellent client service skills to partner with a cross-functional team, ensuring the long-term success of our enterprise supply customers.

In this role, you will develop long-term relationships with new and existing clients representing some of the largest companies in the TV ecosystem.

Account Managers (AMs) are responsible for a book of sell-side accounts, serving as customers' key touchpoint across all of FreeWheel.

AMs act as the voice of the customer internally, flagging risks and opportunities across the organization.

AMs help our customers optimize the full suite of products across the FW Platform and ensure customers have what they need to be successful.

Core Responsibilities

Develop and maintain relationships with an assigned book of supply accounts, with a focus on end users of the FreeWheel platform
Conduct weekly checkins internally with the account team and externally with the client to manage all ongoing tasks, issues, and points of communication
Coordinate crossfunctional teams including sales, support, product, and engineering to ensure client initiatives are delivered
Act as the first point of contact for any questions that arise daily. Facilitate client's experience across the entire suite of FreeWheel products and services.
Serve as client advocate internally, representing client to crossfunctional FreeWheel teams.
Serve as key escalation point for time sensitive and highimpact client issues, interfacing with client teams at all levels from Analysts to SVPs.
Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel
Understand nuances of the client's business and tech stack to drive monetization within the FreeWheel Marketplace through advocacy and partnership across FW teams
Advise how FreeWheel changes may impact client workflow and business (i.e., client impact related to product releases)
Proactively identify any potential risks and opportunities that will impact the client in the shortterm or longterm
Assist in sales process for renewals, upsells, and product utilization
Provide input into the account planning process including Strategic Account Reviews) and Quarterly Business Reviews
Consistent exercise of independent judgment and discretion in matters

of significance.

Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned

About You

Account management, client service or other relevant experience in a complex organization with enterprise clients
You're interested in the advanced advertising landscape and excited about learning more about how it works
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
Digital advertising industry background and experience operating in a SaaS organization a plus
You make datainformed decisions, are comfortable interfacing with technical teams such as product and engineering, and know how to distill complex information
Experience delivering clientfocused solutions based on customer needs
Extremely organized; proven ability to manage multiple projects at a time
Excellent listening and presentation skills
Excellent verbal and written communication skills
BA/BS degree or equivalent
23 years related experience

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know