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Alviso

    Front Desk Associate - Alviso, United States - Residence Inn

    Residence Inn
    Residence Inn Alviso, United States

    3 weeks ago

    Default job background
    Description
    SUMMARY:

    Responsible for handling the requests and transactions of the hotel guests, and coordinating with the other departments as necessary, while providing outstanding guest service.

    ESSENTIAL FUNCTIONS:

    1. Check guests in and out of the hotel. Make future reservations when necessary
    2. Post valet charges and other miscellaneous charges to guest accounts
    3. Administer hotel guest payment policies
    4. Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff
    5. Take, modify and cancel guest reservations, inputting same into FOSSE, noting any special requests
    6. Assist in the verification, balancing and revenue maximization of hotel's room availability
    7. Coordinate with other departments to fulfill guest special requests
    8. Communicate hotel facilities and services to guests at check-in
    9. Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person
    10. Use the L.E.A.R.N Model for all guest recovery incidents that occur
    11. Answer guest questions regarding local area facilities
    12. Responsible for shift cash transactions
    13. Responsible for following hotel's cash handling procedures
    14. Responsible for maintaining hotel key security system
    15. Responsible for the proper administration of key control for issued keys
    16. Responsible for the proper administration of keys left by guests
    17. Administer guest safe deposit boxes
    18. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
    19. Responsible for knowing all hotel emergency procedures
    20. Follow all hotel safety guidelines and requirements
    21. Responsible for following all hotel quality assurance standards for department
    22. Bring all lost and found items to the supervisor's or manager's office for logging and storage
    23. Accommodate guest special requests courteously
    24. Answer guest questions regarding hotel and local area facilities and
    25. Inform housekeeping of vacant dirty suites as they become available upon checkout
    26. Update room status as housekeeping notifies the desk of changes
    27. Read and communicate clearly
    28. Distribute mail to guest boxes as well as to hotel staff
    29. Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment
    30. Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
    31. Track status of guestrooms used for tours and status of guestrooms in maintenance
    32. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds
    33. Carry out any reasonable request by management that I am capable of performing
    Requirements

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

    Salary Description

    / HR
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