- High School diploma/GED
- Associate's Degree in an IT related field or Graduate of the Central Health Emerging Leader Program
- 2 years Supervising experience for a technical team
-
User Support Supervisor
2 weeks ago
Central Health Austin, United StatesOverview: · The User Support Supervisor is responsible for providing leadership and coordination of the User Support Center processes and functions, as well as managing the day-to-day operational activities of the User Support Center in support of CommUnityCare (CUC), Sendero, an ...
-
Supervisor, Starlink Customer Support
2 weeks ago
SpaceX Bastrop, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...
-
Retail Custom Framing Team Member
4 days ago
Michaels Austin, United States Temps partielStore - AUS-LAKELINE, TXÉtablir des relations avec les clients tout en créant des solutions d'encadrement mémorables pour leurs œuvres d'art. Aider les clients qui magasinent et être en mesure de trouver ce qu'ils recherchent. Conserver un environnement sécuritaire, propre et san ...
-
Call Center Claims Supervisor
3 weeks ago
Bridge Personnel Services Austin, United StatesCall Center Supervisor · Greater Austin, TX Area · Onsite · Comradery and opportunity – are two key areas available at this growing company in Austin, Texas. Do you have leadership and customer service experience and are in search of a new opportunity? Grow yourself and your car ...
-
Location Services Coordinator II
3 weeks ago
RSM Austin, United States Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture ...
-
Purchasing Administrator
2 weeks ago
M/I Homes, Inc. Austin, United StatesM/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners a ...
-
Security Officer IV
1 week ago
Texas Department of Aging & Disability Services Austin, United StatesJob Description: · Security Officer IV: · Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people's lives? Do you appreciate being around others like yourself who are dependable, trustworthy, har ...
-
PJS of Texas, Inc. Travis Heights, United States Part time· Part Time Janitorial Supervisor **Bilingual a plus** · Are you looking for a place with opportunities for growth or for a steady part time job that keep your weekends free? · Look no further. We are looking for a part time evening Janitorial Supervisor for one of our buildings ...
-
Capitol Home Health - Clinical/Field Austin, United StatesWHY JOIN US? · Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Temple and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating tha ...
-
Sales Supervisor
2 weeks ago
rag & bone Austin, United States Full timeFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us ap ...
-
Investigator IV
2 weeks ago
Texas Department of Aging & Disability Services Austin, United StatesJob Description: · Investigator IV · Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. · The state supported living centers serve people with intellectua ...
-
Technical Director
2 weeks ago
ZACHARY SCOTT THEATER CENTER Austin, TX, United States Full time: ZACH is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The Technical Director is in charge of the on-time and on-budget execution of Scenery for Main Stage, Family Series, Education ...
-
Coordinator Field Operations
3 weeks ago
Advantage Solutions Austin, United States Full timeMinimum: USD $Maximum: USD $ Field Operations Coordinator · The Field Operations Coordinator will provide key operational support and offer direct project involvement and communication with several departments including; Human Resources, Payroll, Talent Acquisition, Client Servic ...
-
Disaster Assistance Unit Supervisor
1 week ago
Texas Department of Aging & Disability Services Austin, United StatesJob Description: · Human Services Spec IV · Disaster Assistance Unit Supervisor Supervises a disaster assistance unit in the Other Needs Assistance (ONA) provision of the Federal Assistance for individuals and Households Program (IHP). Directs unit activities to ensure consistent ...
-
Senior VDC Specialist
1 week ago
JE Dunn Austin, United StatesThe Senior Virtual Design Construction Specialist will provide routine Building Information Modeling (BIM) administration and coordination to assigned projects. This position will be responsible for providing models and documents, providing BIM technical support and assembling 3D ...
-
Call Specialist Supervisor_ Bilingual
4 days ago
ICF Austin, United States Full timePurpose of the Position: · The Office of Refugee Resettlement National Call Center (ORRNCC) Supervisor will oversee call specialists who provide quality services to children, sponsors, community members, and other callers while maintaining professional judgment, especially in c ...
-
Programmatic Campaign Manager
1 week ago
GSD&M Austin, United States· External Description · The Programmatic Campaign Manager is responsible for the execution of media plan recommendations, campaign management and optimizations. They report to a Media Supervisor or Associate Media Director for each team where they receive mentorship, guidance, ...
-
General Laborer 3
1 week ago
JE Dunn Austin, United StatesThe General Laborer 3 role will be responsible for coordinating job site activities which may include site cleanup, loading, unloading, handling and distributing materials, fixtures, running a buck hoist, and traffic control. This position may also be responsible for supervising ...
-
The University of Texas at Austin Austin, United States Full timeJob Details · : General Notes · This position has an end date of 8/31/2025, but may be renewable based upon availability of funding, work performance, and progress toward goals. · The TCHATT Behavioral Health Manager will work as part of an interdisciplinary, team-based program ...
-
Electronics Tech I
2 weeks ago
The University of Texas at Austin Austin, United States Full timeJob Details · : General Notes · Maintenance Operations, a branch of the Facilities Operations and Maintenance Division, provides comprehensive maintenance services in support of the University's operations. · Our teams provide a comprehensive array of qualified services, bac ...
User Support Supervisor - Austin, Texas, United States - Central Health
Description
Overview:
The User Support Supervisor is responsible for providing leadership and coordination of the User Support Center processes and functions, as well as managing the day-to-day operational activities of the User Support Center in support of CommUnityCare (CUC), Sendero, and Central Health.
This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other Joint Tech staff and/or vendors as needed.
The User Support Supervisor will also perform other duties as assigned. Onsite office presence is required for a minimum of 3 days a week or as needed.
This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.
Responsibilities:
Directly supervise staff including overseeing and participating in team processes, assigning and prioritizing work,
setting employee goals, reviewing team performance metrics, and completing performance reviews.
Analyze problems related to technical support and develop solution-focused recommendations.
Assist with the development of departmental standard operating procedures, processes, and guidelines
pertaining to technical support.
Proactively work with direct reports to identify and resolve support issues.
Responsible for ensuring appropriate coverage of each entity by creating a workplan and staffing schedules that
meet the needs of the customer needs.
Monitors and analyzes User Support incidents and requests to ensure the customer's needs are met timely.
Create proactive measures in preventing repeated issues.
Serve as a role model of the Joint Tech tenets and the organizational values.
Identify, analyze, and evaluate the User Support Team's performance using leadership- approved metrics to
improve the efficacy of addressing and resolving issues or fulfilling service requests. Collaborate with the User
Support Leadership team to implement improvements.
Enforce Incident Management processes to ensure proper escalation workflows are followed by the User Support
Team.
Develops and maintains team documentation including Knowledge Base articles, technical competencies, and
onboarding competencies.
Work outside of standard business hours when needed.
Qualifications:
MINIMUM EDUCATION:
PREFERRED EDUCATION:
MINIMUM EXPERIENCE:
PREFERRED EXPERIENCE:
2 years Extensive healthcare application system experience in support services capacity
2 years Experience leading, building, and successfully managing teams
User Support Supervisor professionals in Austin
-
Jagan Gaddam
Cloud DBA
-
Mark Faraj
Lead Software Engineer