- Communicates effectively with internal and external stakeholders to address issues and resolve problems.
- Manages unit operations to achieve program objectives by monitoring budgets, caseloads, and conducting team meetings.
- Determines client financial eligibility by verifying income and resources.
- Evaluates unit performance to ensure compliance with regulations and service control requirements.
- Identifies trends in case records and takes corrective action as needed.
- Leads and develops staff through training, mentoring, and performance appraisal.
- Interviews clients to assess eligibility for benefits.
- Conducts reviews to verify eligibility and benefit levels.
- Explains program services, policies, and makes referrals to support services.
- Knowledge of federal and state guidelines, regulations, programs, and policies.
- Familiarity with disaster recovery assistance agencies and programs.
- Understanding of staff roles and responsibilities.
- Ability to listen, evaluate information, and resolve conflicts effectively.
- Excellent communication skills for engaging with community members, agencies, and the media.
- Proficiency in interpreting and applying guidelines, regulations, and policies.
- Strong organizational skills to manage priorities, set goals, and meet deadlines efficiently.
- Competence in navigating relevant information systems and documenting case details accurately.
- Capacity to observe and assess employee performance and operational effectiveness.
- Skill in applying regulations to various cases and working effectively with the public.
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Disaster Assistance Unit Supervisor - Austin, United States - Texas Department of Aging & Disability Services
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Description
Job Title: Disaster Assistance Unit Supervisor
Welcome to the job description for the position of Human Services Spec IV in our organization. As a Disaster Assistance Unit Supervisor, you will play a vital role in overseeing the provision of assistance to individuals and households affected by disasters through the Federal Assistance program. Here is a breakdown of the key responsibilities and qualifications for this role:
Essential Job Functions:
Knowledge Skills Abilities: