- Serving as the primary contact for the Department for I&A services development, provision, and promotion
- Managing Member/Authorized Representative referral process for I&A
- Training or facilitating I&A staff onboarding and training
- Providing I&A to Members/Authorized Representatives with high needs or complex needs not quarterly
- Coordinating with the Program Lead on I&A staff recruitment
- Receive and process I&A referrals from Members or other community resources and follow-up appropriately by making initial contact, overview of I&A services, and establishing goals
- Communicate with appropriate entities, as necessary and appropriate, about the progress of Member or Authorized
- Representative's plan and goals
- Review training curriculum documents for accuracy and completion while communicating with clients or Authorized
- Representatives with any needed adjustments and/or submission to case manager for final approval
- Complete appropriate and timely documentation on all activities of daily job performance
- Assist in maintaining all databases and electronic files
- Conduct state-wide I&A training within the established requirements
- Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information and/or I&A assistance
- Attend educational meetings, training sessions and other meetings as needed or required by program
- Work with the Program Director and HCPF to address any issues regarding I&A services
- Attend required Department or other stakeholder meetings as assigned by the Department and/or the State Director
- Ability to travel in-state as assigned to meet contract and position requirements
- Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations
- At least two years of experience with Consumer Direction is required
- At least one year of experience working with or having lived as a member of a marginalized population, including but not limited to people with disabilities, people of color, people experiencing homelessness, and/or people involved in the justice system
- At least two years of experience with using common technology, such as smartphones, basic spreadsheets, email, and word processing software
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Information & Assistance Lead - Greenwood Village, United States - Consumer Direct Care Network
Description
JOB SUMMARY
The Information & Assistance (I&A) Lead will coordinate, develop, and deliver high-quality Information & Assistance (I&A) services to Members and Authorized Representatives who are self-directing either in the Consumer Directed Attendant Support Services (CDASS) program and the In-Home Support Services (IHSS) program. The individual(s) in this role will provide coordination and support for those Members/ARs with their agency or FMS, Case Management Agency, and other community resources.
JOB DUTIES
QUALIFICATIONS
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
