Quality Manager Complaint Management - St. George Island, United States - Crimson Solutions

Crimson Solutions
Crimson Solutions
Verified Company
St. George Island, United States

23 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description

Quality Manager Complaint Management (m/f/d)

Customer Service / Process Optimization

Full-time permanent

The Freiburger Verkehrs AG makes a significant contribution to improving the quality of life and environment in and around Freiburg in the future-oriented industry of public transport with its multimodal mobility offering.

We always strive to improve - and for that, the feedback from our customers is crucial. Therefore, we are looking for reinforcement for our marketing team.

Responsibilities:

Complaint Management

  • Independent processing of written complaints/suggestions (email, social media, mail) in consultation with the relevant departments
  • Complaint controlling and the associated determination of key figures for complaint causes
  • Revision and maintenance of a knowledge database for customer service

Quality Management

  • Development of optimization measures in cooperation with the responsible departments
  • Content and communicative support for the introduction of new products and services with a strong customer focus
  • Continuous monitoring of the customer experience to better consider customer needs in the development process

We expect:

  • Relevant professional experience in customer service
  • Experience in sales/marketing/corporate communication
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