Customer Service Representative - Philadelphia, United States - Wellington

Wellington
Wellington
Verified Company
Philadelphia, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Overview:

Responsibilities:


  • Provide accurate, valid, and complete information to customers
  • Utilize CRM system for data entry and customer account management
  • Conduct outbound calls for followups and customer satisfaction surveys
  • Upsell products or services to customers as needed
  • Analyze customer needs and recommend appropriate solutions
  • Maintain a high level of professionalism and phone etiquette at all times

Skills:


  • Strong communication skills to effectively interact with customers
  • Ability to perform data entry accurately and efficiently
  • Experience in outbound calling and upselling techniques is beneficial
  • Excellent phone etiquette and customer service skills
  • Strong analytical skills to understand customer requirements

Pay:
$ $20.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Experience:


  • Call center: 2 years (required)
- healthcare: 1 year (required)


Ability to Commute:

  • Philadelphia, PA (preferred)

Ability to Relocate:

  • Philadelphia, PA: Relocate before starting work (required)

Work Location:
In person
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