Onsite Support Technician - East Walpole, United States - ComTec Consultant

ComTec Consultant
ComTec Consultant
Verified Company
East Walpole, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position:
Onsite Support Tech

Location:
Walpole, MA

Duration: 12 Months

Description:


High Level:


  • Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F)

Specifics:


  • Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
  • Complex IT problem solving and investigation of recurring IT issues
  • Resolving on premise IT issues that may arise or be dispatched to your local location
  • Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
  • Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
  • You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
  • L1/L2 deep technical problemsolving capability in many facets of Information Technology
  • Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
  • You work effectively in global, multicultural teams
  • Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
  • Bachelor's degree or equivalent experience required
  • Minimum of 35 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

Technical

  • Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
  • Network diagnostics and troubleshooting capability including VLAN knowledge
  • Mobile Device troubleshooting and configuration (Android and IOS)
  • Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
  • Intune/Azure AD experience
  • Identity management including multifactor authentication setup
  • Service NOW incident and request management

Job Type:
Contract


Pay:
$ $29.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • IT support: 4 years (required)

Work Location:
In person
More jobs from ComTec Consultant
See all jobs of ComTec Consultant