911 Dispatcher - Portsmouth, United States - City of Portsmouth

City of Portsmouth

Verified Company

Portsmouth, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Statement of the Job & Essential Functions:

GENERAL STATEMENT OF JOB

Under general supervision, this position receives and evaluates calls from the public for police, fire, ambulance, and other emergency services, as well as non-emergency calls, using the city's computer aided dispatch system.

Reports to the 911 Dispatcher Supervisor.

ESSENTIAL JOB FUNCTIONS
Dispatches emergency personnel or other emergency response and public safety agencies (i.e.

Public Works, Virginia Power, Virginia Department of Transportation, etc.); operates computer terminal for access connection to Virginia Criminal Information Network (VCIN) and the National Crime Information Center (NCIC).

Responds to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations to resolve problems, provide requested information, or refer callers; translates information to appropriate codes; determines and assigns level of priority and enters data to a computer aided dispatch (CAD) system for radio dispatch; and may perform Emergency Medical Dispatch and crisis intervention and use Emergency Medical Guide cards or software to ask vital questions and provide pre-arrival instructions for emergency medical calls.

Contacts business owners in response to business establishment alarms or other emergencies; may contact Child Protective Services, Juvenile Court Services, and other human services emergency response agencies in response to complaints or service calls; logs all calls received; answers telephones; and receives and or transmits inquiries to appropriate personnel, departments, or agencies; receives and acknowledges radio transmissions of Police, Fire and EMS, and exchanges information as necessary via radio.

Queries, enters, modifies, and clears information in local, state, and national computerized databases such as the Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units.

Operates a computer terminal to obtain driver's history, vehicle registration data, criminal record information, stolen property information, etc.

as necessary; and queries computer and dispatches administrative messages nationwide; contacts owners of stolen vehicles that have been recovered; contacts tow truck companies when services are required; and assists in the training and education of less experienced and newly hired dispatchers.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge, Skills & Abilities:

PERFORMANCE INDICATORS

Quality of Work:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public.

Quantity of Work:
Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Dependability:
Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance:
Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm:
Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities.

Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment:
Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation:
Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.

Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with city policy or procedures, etc.

Relationships with Others:
Shares knowledge with supervisor fo