Investigations Intake - Tempe, United States - U.S. Bank National Association

U.S. Bank National Association

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At U.S. Bank, we're on a journey to do our best.

Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S.

Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Investigations Intake and Triage Team Lead will be part of the Fraud Triage - Investigations Intake and Triage team that conducts fraud alert reviews on behalf of US Bank.

This individual will manage a team of analysts responsible for the fraud alert reviews in our Actimize/Guardian solution. Strong time management practices with flexibility, quick responses, and turn around is necessary at times.

This position requires prior experience with fraud monitoring systems and related development of supporting professional documentation (program manuals, desk top reference guides, proposals, PowerPoint presentations, etc.) for all alerting channels.

This individual is expected to be highly self-motivated and an effective manager of time.

Professional communication skills are crucial, as this individual will represent the II&TT team to senior leaders, Corporate Audit Services (CAS), regulatory and project/business partners.

Responsibilities:

Manage day to day fraud alert reviews for the fraud triage analyst. This includes a staff of 1015 full time/contractor analyst.
Train analyst on new industry trends for potential fraudulent activity.
Demonstrate strong ethics/leadership skills/etc. Handle any and all HR issues associated with employees (benefits, time away, leave, pay levels etc.).
Conduct quarterly oneonone reviews with full time employees including motivating employees, providing assistance with production and quality challenges, and career development opportunities along with coaching, and reviewing their work for various alert types (employee alerts, etc.)
Possess an awareness of regulatory and US Bank compliance environments.
Collaborates with team to maintain an effective relationship within the FIU, technology and investigative leadership to support better quality fraud alerting. Collaborate with IQA/CQA on alert review findings.
Act as a quality control review point to ensure consistency and accuracy of the fraud reviews.
Provide team representation on project work. This includes CAPEX participation, participating in Agile work/process, testing various systems and releases as they occur, suggesting efficiencies and insights related to these projects, etc.
Supports Disaster Recovery exercises for assigned systems.
Identify trends, including repeat issues and inadequate corrective actions.
Perform ad hoc exposure reviews and analysis requests from leadership.

Basic Qualifications:

Bachelor's degree in related field or equivalent work experience
5+ years of applicable experience

Preferred Skills/Experience:

Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Advanced understanding of the business line's operations, products/services, systems, and associated risks/controls
Advanced knowledge of Risk/Compliance/Audit competencies
Strong process facilitation, project management, and analytical skills
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
Excellent presentation, interpersonal, written and verbal communication skills
Applicable professional certifications preferred
Working knowledge of fraud and relevant business systems (e.g., Actimize, Hogan, Carbon, FEA, REA, Web KYC, OmniKYC, Elavon etc.)
Proficient computer skills including Microsoft Office suite, Visio
Strong analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues
Strong documentation skills
Strong organization, analytical and project management skills
Strong planning, implementation and negotiation skills
Experience authoring professional documentation and incorporating feedback
Ability to handle multiple priorities and deadlines effectively and efficiently
Certified Fraud Examiner (CFE)

INDMO
LI-Hybrid
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_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._

We are hiring in the following locations: