Jobs
>
Los Angeles

    Customer Experience Associate - Los Angeles, United States - Dr. Squatch

    Dr. Squatch
    Dr. Squatch Los Angeles, United States

    1 week ago

    Default job background
    Description
    Why We Exist and What We Do

    :

    At Dr. Squatch ), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally.

    We have been recognized and certified by Great Place to Work multiple times, and we achieved status as a certified B Corp in 2023.

    We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier

    About the Role:

    The Customer Experience Associate will be an integral member of a highly cross-functional team at Dr. Squatch.

    They will be a key component in resolving day-to-day customer service issues, working directly with our outsourced vendor partners, and assisting on projects building important feedback loops communicated to the broader organization.

    These projects include a wide array of customer experience enhancements from AI and tech enhancements to customer feedback loops and product quality.

    A successful CX Operations Associate will be analytical, tactical, and focused on positive outcomes for Dr. Squatch customers at both the micro and macro level.

    Although this role deals primarily with day-to-day CX challenges, there will be exposure to various aspects of the business and you will have an opportunity to make an immediate impact communicating with various teams such as product, fulfillment, and marketing.

    This role will report to the CX Manager. This is a full-time role with a hybrid work schedule based in Marina Del Rey, CA.

    The anticipated base compensation range for this role will be $70,000 to $80,000. Compensation will be commensurate with the candidate's experience and local market rates.

    While the criteria below are helpful to have, the ideal candidate can be anyone of any background; we encourage you to apply if you are willing to learn and have a customer-centric approach to business

    What You'll Do:
    Escalate reoccurring issues to the appropriate internal departments, assisting in their resolution and documentation in CX Team reports.
    Tackle day-to-day escalations with our outsourced vendor customer service partner, collaborating cross-functionally on a solution as needed.

    Collaborate regularly with our outsourced customer service vendor to ensure positive outcomes for our customer base and adherence to their KPIs.

    Document processes by creating SOPs based on emerging procedures and ensuring older processes are up-to-date with cross-functional needs.

    Focus on continuous improvement and revenue growth opportunities within CX through ideating on a variety of complex and engaging projects centered around customer experience enhancements.

    Gain expertise on products, product launches, and frequently asked questions around new or proposed product categories.
    Assist in developing, evaluating and reporting on key performance metrics to senior leadership.

    Take ownership of support visibility efforts within the organization by being our vendor's biggest hype-person and accountability partner, recognizing and rewarding the team within budget.


    What We're Looking For:
    Bachelor's degree.
    Experience in a high-volume customer service or support environment.
    Strong empathy for customers and a passion for providing the best outcomes for both the business and our customers.
    Ability to work effectively with multiple stakeholders of different levels across an organization.

    Analytical and able to work with large datasets to identify drivers, proactive remedies, and suggest improvements to business processes based off of your analysis.

    Has experience in a customer-facing role and developing customer communications.
    Familiarity with eCommerce CX Metrics or equivalent business SLAs.

    Someone who gets things done without perfect resources, is innovative, and works with a sense of urgency while staying organized.


    Bonus Points If You Have:
    Experience working with eCommerce and CRM platforms such as Shopify, Gorgias, Recharge, and so on.
    Experience working in the consumer products industry.
    Experience working in a supervisory role with large, structured teams of 30+ individuals or with high-traffic service teams.

    #LI-TC1 #LI-HYBRID #LI-FULLTIME

    Who We Are:

    Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way.

    We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work.

    We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

    We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products

    Diversity, Equity & Inclusion @ Squatch:


    We firmly believe that Team Squatch is a place for everyone and we're proud to be an equal opportunity employer who is committed to inclusion and diversity.

    We do not discriminate based on any characteristic protected by federal or state law.

    We embrace differences and are building a company and culture that is represented by a variety of backgrounds, perspectives, life experiences, and skills.

    For Applicants with Disabilities.

    Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process.

    If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.

    For Information regarding Data Privacy , please review

    Unsolicited Resume Policy.

    Dr. Squatch ("DRSQ") employs an internal Talent Acquisition department.

    Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency").

    Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ's Talent Acquisition team is responsible for all candidate presentations to our hiring managers.

    To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate.

    Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ's resume database will be considered property of Dr.

    Squatch.


    DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resumeThis also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information.

    DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.


    DRSQ's Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement.

    DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.

    #J-18808-Ljbffr
  • Scotia Corporation

    Customer Experience Associate

    5 days ago

    Scotia Corporation Los Angeles, United States

    Title: · Customer Experience Associate - Pugwash, NS hours per week) · Requisition ID: 144545 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · As a Customer Experience Associate, you are the face, c ...

  • Alignment Healthcare

    Member Experience Associate

    2 days ago

    Alignment Healthcare Los Angeles, United States

    Overview of the Role: · Alignment Health is seeking a passionate, highly-motivated, and detail-oriented member experience associate to join the member experience team. The member experience associate will assist plan members with their concerns or complaints and provides the nec ...

  • Scotia Corporation

    Customer Experience Associate

    5 days ago

    Scotia Corporation Los Angeles, United States

    Title: · Customer Experience Associate - Channel- Port-Aux-Basques (15 Hours) · Requisition ID: 143084 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · As a Customer Experience Associate, you are th ...

  • Ephemeral Tattoo

    Customer Experience Associate

    3 days ago

    Ephemeral Tattoo Los Angeles, United States

    **Customer Experience Associate - Los Angeles, CA** · at Ephemeral Los Angeles, CA To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our newest studio in Los Angeles. This role will deliver world class service to all of our cl ...

  • Ephemeral Tattoo

    Customer Experience Associate

    2 weeks ago

    Ephemeral Tattoo Los Angeles, United States

    **Customer Experience Associate - Los Angeles, CA** · at Ephemeral · Los Angeles, CA · To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our newest studio in Los Angeles. This role will deliver world class service to all of o ...

  • Industrious

    Member Experience Associate

    5 days ago

    Industrious Los Angeles, United States Part time

    About the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...

  • DoorDash

    Senior Associate, Customer Experience Strategy

    3 weeks ago

    DoorDash Los Angeles, United States

    About the Role · We are looking for a Sr. Associate to help us identify, prioritize and execute initiatives that improve our customer's experience when they engage and interact with our customer support organization. This Sr. Associate will own the reporting, strategic planning, ...

  • Magical Destinations Travel

    Customer Experience Associate Remote

    1 week ago

    Magical Destinations Travel Los Angeles, United States

    Growing your career as a Full or Part- Time · Remote Customer Experience Associate · is an incredible opportunity to develop valuable skills.If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to be ...

  • Magical Destinations Travel

    Customer Experience Associate Remote

    6 days ago

    Magical Destinations Travel Los Angeles, United States

    Growing your career as a Full or Part- Time · Remote Customer Experience Associate · is an incredible opportunity to develop valuable skills. · If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to ...

  • Scotia Corporation

    Senior Customer Experience Associate

    5 days ago

    Scotia Corporation Los Angeles, United States

    Title: · Senior Customer Experience Associate - Channel-Port Aux Basques (22.5 Hours) · Requisition ID: 143083 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · Our Senior Customer Experience Associa ...

  • Scotia Corporation

    Senior Customer Experience Associate

    5 days ago

    Scotia Corporation Los Angeles, United States

    Title: · Senior Customer Experience Associate - Place Scotia, Pointe Claire (22.5 hours) · Requisition ID: 114247 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · What youll be doing · Our Senior Customer Experience Asso ...

  • Humana

    Associate VP Digital Experience

    1 week ago

    Humana Los Angeles, United States

    Associate VP Digital Experience - Shopping Enrollment Self-Service · Employment Type · Full-Time · Posted on · May 11, 2023 · Apply for this job · your email: · upload resume: · Profile · Description · Humana is a $90 billion (Fortune 40) market leader in integrated healthcar ...

  • calm

    Associate Customer Experience Specialist

    3 days ago

    calm Los Angeles, United States

    About Calm · Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals an ...

  • Lionheart Ventures Company Defunct

    Associate Customer Experience Specialist

    1 day ago

    Lionheart Ventures Company Defunct Los Angeles, United States

    What We Do: · The Customer Experience Team's mission is to empower Calm's community to lead happier, healthier lives through extending the Calm experience beyond the product. For our customers, we provide resources both proactively and reactively, while also advocating on their ...

  • KPMG

    Senior Associate, Office Experience

    22 hours ago

    KPMG Los Angeles, United States

    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages ind ...

  • Formula Fig

    Guest Experience Associate I WeHo

    1 week ago

    Formula Fig Los Angeles, United States

    WORK WITH US · Service-Meets-Retail, · Experiential Skincare Company · A pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive locations (Fig Bars) offer an innovative range of 30-minute, best-in-class technology-driven fa ...

  • Village Workspaces

    Member Experience Associate

    3 weeks ago

    Village Workspaces Los Angeles, United States

    Village Workspaces is a creative and flexible workspace located in Los Angeles, CA. Designed to meet the diverse needs of micro businesses, freelancers, entrepreneurs, and professionals, our technologically advanced workspace offers modern individual offices, vibrant co-working s ...

  • Age Bold

    Member Experience Associate

    3 weeks ago

    Age Bold Los Angeles, United States Full time

    Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain and disability, and increase physical activity levels. Innovative Medicare health plans and provider group ...

  • Conduent Business Services

    Customer Experience Associate I

    2 weeks ago

    Conduent Business Services Los Angeles, United States

    **Customer Experience Associate I** · CAROUSEL_PARAGRAPH · * Los Angeles, California · * Call Center · * 53444 · ** · Share Job** · ** Job Description** · **About Conduent** · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf o ...

  • Quantum Financial Advisors

    Client Experience Associate

    4 weeks ago

    Quantum Financial Advisors Santa Monica, United States

    Who we are: · Quantum Financial Advisors is a comprehensive financial advisory firm that focuses on helping our clients thrive. We work with clients of all sizes and types but focus on clients who are complex and value the services we provide. Our specialties include financial pl ...