Customer Services Associate - Saint Petersburg, United States - OneBlood

OneBlood

Verified Company

Saint Petersburg, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Responsibilities:

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification.

It is not necessarily descriptive of any one position in the class.

The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Assists with front desk duties during Receptionist lunch and vacation time
Covers the mailroom on a rotation basis during specific set times each work day; ensures that all external and internal mail is sorted and routed in a timely fashion
Assists with management projects on an asneeded basis
Calls Telerecruitment campaigns when assigned or communicated by management while trying to schedule donor appointments
Tracks and provides detail information for any reward or Fandango movie ticket mailed out to donor.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and one (1) to two (2) years prior office experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:
None

KNOWLEDGE, ABILITIES AND SKILLS:

Strong phone skills including managing calls, quickly finding solutions to inquiries while providing exceptional service and striving towards maintaining donor retention
Ability to recognize donor frustration and deescalate donor concerns by showing empathy and providing exceptional service
Ability to multitask and organize work for timely completion
Ability to follow oral and written instructions
Ability to communicate effectively orally and in writing
Ability to speak, write, read, and understand standard English
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Skill in operating office equipment
Ability to commute with personal transportation

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).

Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

***ENVIRONMENTAL REQUIREMENTS:The work environment characteristics described here are representative of those an employee
_may_ encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.

The noise level in the work environment is usually moderate.