- Initial Lead Engagement: Be the first point of contact for potential clients and establish a rapport. Understand the client's needs while maintaining a polished, professional demeanor.
- Pre-Qualification: Evaluate the potential fit between the client's needs and the company's services. This involves discussing project specifics, budgetary constraints, and timelines.
- Effective Communication: Must be articulate and well-spoken, with the ability to discuss financial aspects confidently. Should be transparent about the suitability of the company for the client's requirements, even if it means acknowledging that the company might not be the best fit.
- Handle Reluctant Clients: Employ tactful strategies to extract necessary information from leads who might be hesitant or not forthcoming in providing answers to pre-qualifying questions.
- Lead Handoff: Once a lead is deemed qualified, smoothly transition the lead to the appropriate team member or department to take the next steps.
- Lead Tracking: Monitor the journey of leads through the sales process. This includes keeping records of interactions, appointments, and feedback.
- Sales Metrics: Regularly track and report on sales goals versus actual results, conversion rates, and other relevant metrics.
- Customer Satisfaction: Administer and manage NPS (Net Promoter Score) surveys for clients whose projects have been completed. This will ensure feedback on the quality of work and overall client satisfaction. NPS management to leverage scores and the feedback received to drive meaningful change in the organization, aiming to enhance customer loyalty and satisfaction.
- Reporting: Compile and present regular reports detailing sales metrics and customer satisfaction levels. Provide insights and recommendations based on the collected data.
- Continuous Improvement: Regularly attend training sessions, workshops, or seminars to stay updated on the latest industry trends and to hone customer service skills.
- Collaboration: Work closely with the sales and operations teams to ensure seamless communication and a consistent experience for the client.
- Admin: Miscellaneous admin taks as necessary.
- Excellent verbal communication skills.
- Familiarity with CRM software. Copper CRM, Trello, Excel formulas.
- Strong understanding of the high-end landscaping industry in our area.
- Ability to handle challenging client situations with tact and diplomacy.
- Analytical skills for interpreting sales and feedback data.
- Customer-focused mindset.
- Salary based on experience and skills
- 401k
- Profit Sharing
- Paid vacation, holidays, and sick days
- Health insurance
- Team and Family-Oriented Culture
- Positive Work Environment
- Proven Track Record
- Commitment to Excellence
- Ambition for Growth and Improvement
- Prestigious Reputation
- Opportunity for Personal Growth
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Lead Intake Specialist - Water Mill, United States - Oceanview Landscape
Description
Job Description
Job DescriptionSalary:Lead Intake Specialist Responsibilities:
Qualifications and Skills:
This role is pivotal in ensuring a smooth sales process, high client satisfaction, and continuous growth for the company. The ideal candidate will not just fulfill the responsibilities but will also act as an ambassador for the brand, reflecting its values and standards in every interaction.
Benefits:
Why Work With Us?
Our business is driven and run by our 5 core values, EARTH.
Excellence- We strive for excellence in everything we do
Accountability- We are accountable to our clients and to each other
Respect- We respect our clients, our competitors and one another
Teamwork- We work as a team to achieve more
Home- We value the importance of a work/home-life balance
Are you ready for a positive change in your work environment, want to look forward to coming to work each day, would like to benefit from results-driven profit-sharing, and work together with a tight-knit team? If you are just as excited, motivated and feel we are a fit for you, we are looking forward to talking with you
