Recreation Clerk - Santa Maria, United States - City of Santa Maria, CA

Description

Salary: $ $17.64 Hourly

Location : Santa Maria, CA

Job Type: Limited Service

Job Number: FY

Department: Recreation and Parks

Division: Rec & Parks - Paul Nelson Pool

Opening Date: 04/26/2023

Closing Date: Continuous

OPPORTUNITY

CLOSING DATE: Continuous

SELECTION INTERVIEW DATE: TBD

DESIRED START DATE: May 2023

This recruitment is for a Recreation Clerk assigned to provide necessary services to the general public at the Paul Nelson Aquatic Center and Abel Maldonado Youth Center, both of which are facilities in the Department of Recreation and Parks.

The Recreation Clerk position is an Individual Contributor role that provides excellent customer service to patrons of the Paul Nelson Aquatic Center and Abel Maldonado Youth Center. Their role enables the Santa Maria residents to enjoy a safe, healthy, and pleasant environment to participate in aquatic and other recreational activities.

NOTE: This is a Limited Services job class and is not benefit-eligible.

WHO WE ARE

The City of Santa Maria is a full-service city with a Council/Manager form of government with over 700 employees and serves approximately 108,000 constituents. The City is located on the beautiful central coast of California and covers over 23 square miles. The community is a harmonious balance of coastal and agricultural lands while promoting business. Santa Maria has been recognized nationally as an All-America City by the National Civic League and offers reasonably priced housing, community festivals, quality schools, cultural arts, a local airport, wineries, and higher education institutions and is near locally accessible beaches.

WHAT WE DOThe Department of Recreation and Parks' mission is to enrich the lives of the residents of Santa Maria through quality recreation programs and services; and to provide safe and well-maintained facilities and parks, while anticipating the changing needs of the community. The department operates 234 acres of developed parkland in 28 neighborhood and community parks, part of the 1,774-acre Los Flores Ranch Park property, the Abel Maldonado Community Youth Center, and other community centers. The department provides programs in aquatics, youth and adult sports. It also manages the City's Urban Forest Program.

DUTIES

Under general supervision, the Recreation Clerk's duties may include, but are not limited to:

• Providing public reception
• Collecting admissions
• Preparing deposits
• Registering patrons
• Providing information to the public
• Assisting with reporting or incidents/accidents
• Assisting with the general facility maintenance activities
• Other duties as assigned
• Working weekends, holidays, and split shift work will be required.

WHAT WE ARE LOOKING FOR:

Individual Contributor:Incumbents should have a solid foundation of the following core competencies identified by the organization to be essential and listed in order of importance:

1. Team Player - Effective performers are team oriented, share resources, respond to requests, and support a spirit of cooperative effort.
2. Customer Orientation - Effective performers are in touch with community needs and review the organization through the eyes of Santa Maria residents. They go out of their way to anticipate needs.
3. Integrity - Effective performers think and act ethically and honestly, take responsibility for their actions and foster a work environment where integrity is rewarded.
4. Communicativeness - Effective performers recognize the essential value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information, even across great distances. They take responsibility for ensuring that their people have the current and accurate information needed for success.
5. Initiative - Effective performers are proactive and take action without being prompted. They do not wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.
6. Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances, and demonstrate emotions appropriate to the situation.
7. Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, public works, planning, information technology, human resources, etc.), and remain current in their area of expertise.
8. Problem Solving & Decision Making - Effective performers identify problems, solve them, act decisively, and show good judgment.
9. Learning Agility - Effective performers continuously seek new knowledge, are curious, learn quickly, and use new information effectively.
10. Drive/Energy - Effective performers have a high level of energy and are ambitious and passionate about their role. They have stamina and endurance to maintain a fast pace.

DETAILED JOB DESCRIPTION

IDEAL CANDIDATE STATEMENTThe ideal candidate will be reliable, courteous, energetic and friendly; possess: effective communications skills; the ability to take direction and work independently; demonstrate an ability to provide exemplary customer service and perform other duties as assigned in a professional manner while presenting a positive public image.

MINIMUM QUALIFICATIONS

• Must be at least 16 years of age, self-motivated, and have excellent public relations skills.
  
• Applicant must be able to perform simple math calculations, be responsible, dependable, and have the ability to work independently.
  
• Current technical/professional knowledge of complex principles, methods, standards, and techniques associated with the scope of work of a recognized profession, such as:
  • Working with the public, including youth, adults, and those with special needs
  • Effective verbal and interpersonal communication skills.
  • Microsoft Office Suite (or equivalent).
  • Use computer and other office equipment effectively.
  • Filing systems
  • Principles and practices of exemplary customer service.

American Red Cross CPR and standard first aid certifications are desired

SELECTION PROCESS

A complete application is required.

The most qualified candidates will be selected to appear before a panel for an oral interview. Those applicants invited to interview will be notified electronically at the e-mail address provided by each candidate through the application process. Therefore, it is the applicant's responsibility to provide an accurate email address and to allow their inbox to receive emails in regard to this recruitment.

Selected candidates must complete a live scan to the satisfaction of the City, as well as present a negative TB test prior to a final offer being made.

If you have job-related questions, please contact staff in the Human Resources Division at x2203. If you are experiencing any technical (computer-related) difficulties, please call the NEOGOV help line for technical assistance at

Not applicable.

01

What office machines and equipment have you used in previous training/experience?

02

What computer software have you used in previous training/experience? How long have you used each software listed?

03

What experience do you have in a customer service role, and for how long?

Required Question