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    Sr Data Analyst - Santa Clara, United States - Pure Storage

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    Description
    Company Overview

    BE PART OF BUILDING THE FUTURE.

    What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

    The answer is data-all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

    Pure is blazing trails and setting records:
    • For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
    • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
    • Industry analysts and press applaud Pure's leadership across these dimensions
    • And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
    If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

    Position Overview

    SHOULD YOU ACCEPT THIS CHALLENGE...

    The Customer Success Senior Data Analyst will spearhead crucial and highly visible analytics and reporting projects, empowering the Customer Success team to deliver world-class service and value realization to Pure Storage customers. You will collaborate closely with Customer Success teams and cross-functional units to develop data-driven solutions that enhance visibility and metrics across the customer journey, driving business growth, informed decisions, and customer satisfaction. Additionally, you will become a subject matter expert (SME) in Customer Success data, working in tandem with teams spanning Customer Experience (CX), Operations, Sales, Marketing, Finance, Product Management, Engineering, and IT to achieve pivotal outcomes and enhance CS processes, tools, and overall strategy.

    We seek a professional with a creative approach to data, a passion for problem-solving, a strong collaborative mindset, and a customer-centric leadership style that fosters insights and capabilities, benefiting both the business and Pure Storage customers

    Responsibilities

    IN THIS ROLE YOU'LL...
    • Collaborate closely with Customer Success teams to elicit and define customer-centric metrics and analytical requirements.
    • Utilize SQL for data querying and manipulation and employ data visualization tools such as Tableau to generate data-driven insights that enhance Customer Success initiatives.
    • Formulate, monitor, and report on precise KPIs pertaining to customer success, evaluating data-driven strategies' impact.
    • Champion best practices in Customer Success BI and proactively influence data strategy.
    • Develop your ability to tell a compelling data story through reports, presentations, or visualizations.
    • Investigate and rectify data anomalies that impede customer success, ensuring data accuracy.
    • Manage data quality via rigorous data cleansing, preprocessing, and transformation.
    • Administer data warehousing, ETL processes, and optimize data integration workflows.
    • Conduct in-depth customer data analysis to shape strategies for optimizing engagement, retention, and overall success.
    • Lead the seamless integration of customer data into diverse platforms, aligning with digital and customer-centric strategies.
    • Spearhead and orchestrate intricate data analysis projects, collaborating cross-functionally to achieve project objectives.
    • Take the lead in shaping the organization's data strategy, which includes identifying new data sources, evaluating advanced data technologies, and driving data-driven initiatives to meet long-term goals.
    • Apply advanced analytics techniques, including predictive modeling, to extract actionable insights.
    • Leverage advanced data analytics tools and libraries like Python, pandas, and scikit-learn for data mining and custom algorithm development.
    Qualifications

    WHAT YOU'LL NEED TO BRING TO THIS ROLE...
    • Bachelor's degree in a relevant field (e.g., statistics, computer science, CIS, MIS, or mathematics preferred).
    • 5+ years of data analysis experience with complex datasets.
    • Proficiency in data visualization tools (e.g., Tableau) and statistical software (e.g., R or Python).
    • Strong SQL skills and experience in data cleaning, preprocessing, and data quality assurance.
    • Familiarity with data warehousing solutions (e.g., Snowflake) and ETL processes.
    • Advanced data analytics skills, including expertise in Python and relevant libraries (e.g., pandas, scikit-learn).
    • Demonstrated leadership in managing data analysis projects, including cross-functional collaboration and potential mentoring of junior analysts.
    • Exceptional organizational and communication skills.
    • Commitment to continuous learning and professional development.
    • Previous experience within a Customer Success organization is a plus.
    #LI-HYBRID

    Pay Range

    USD $145, USD $218,000.00 /Yr.

    Pay Transparency Statement

    Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity.

    And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events-check out for more information.

    There is no application deadline and we accept applications on an ongoing basis until the job is filled.

    BE YOU-CORPORATE CLONES NEED NOT APPLY

    Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

    Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

    And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

    PURE IS COMMITTED TO EQUALITY.

    Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

    Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

    If you need assistance or an accommodation due to a disability, you may contact us at TA-.

    APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

    If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

    DEEMED EXPORT LICENSE NOTICE.

    Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

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