3-1-1 Telecommunicator - Houston, United States - City of Houston, TX

City of Houston, TX

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION OVERVIEW:

Applications Accepted From:
All Persons Interested

Posting Number: 34194

Division: 3-1-1 Operations

Reporting Location: 2805 McKinney St., 2nd Floor

Workdays & Hours:
Full-time and Part-time, various shifts
-
Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.

Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.

WORKING CONDITIONS
This position is physically comfortable; the individual has some discretion about walking, standing, etc.

MINIMUM REQUIREMENTS:

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS
One year of clerical or customer service experience is required.

LICENSE REQUIREMENTS
None

PREFERENCES:

Preference will be given to applicants with experience in high volume call center environment.
Bilingual in Spanish

GENERAL INFORMATION:

SELECTION/SKILLS TESTS REQUIRED
Division may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No**
SALARY INFORMATION

Pay Grade 13

_ APPLICATION __PROCEDURES_**If you need special services or accommodations, call (832/ TTY 7-1-1)

If you need login assistance or technical support call

EOE Equal Opportunity
Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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