Integrated Health Admissions Case Manager, Bht - Phoenix, United States - Native American Connections

Native American Connections

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***: Under the supervision of the Intake Director, the Admissions Case Manager provides comprehensive coordination for smooth intake /admission process for clients entering residential treatment including eligibility verification and prior authorization submission.

RESPONSIBILITIES:

Welcomes clients, provides initial greeting, and assists with paperwork as needed.
Provides excellent customer service to clients and referring agencies.
Coordinates daily admissions with the Intake team and keeps the residential and outpatient staff informed of client admissions schedules, status, and related issues.
Inform (verbal and written) the public on NAC programs, procedures, etc.
Put admit packets together for clients, keep necessary stock of packets.
Prepare client files with required admission documentation and copies in client charts.
Set admission appointments for clients and ensure that daily client appointments are accurately logged in to the electronic health record.
Prioritizes priority populations (i.e., Native American, pregnant, IV substance use, etc.) for residential admission on an ongoing basis to ensure high bed occupancy.
Assist with coordination of detox and/or MAT services as needed throughout referral, assessment and/or admission process.
Acts as backup to complete assessments, integrated service plans and related documentation and recommends appropriate services for client based on assessment process.
Assist with submitting initial prior authorization and notice of admissions (NOA) for all residential admissions requiring prior authorization.
Follows up on all authorizations to ensure clients are not in residential treatment without proper authorization.
Notify clients and referral sources of all documents and needs for entering treatment.
Assist in making community and internal referrals as well as external providers.
Maintains strong working and referral relationships with all existing contractors and collaborators, potential contractors and other numerous community and referral agencies.
Completes deliverables with tracking daily admissions.
Acts as backup for Patient Services Representative, when needed
Support and actively engage in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards
Attend biweekly Outpatient Staff Meeting
Other duties as assigned.

CORE COMPETENCIES:

Mission
Interpersonal Communication
Collaboration and Teamwork
Screening and Assessment
Care Planning and Care Coordination
Quality of Work/Intervention
Cultural Competence and Adaptation
Systems Oriented Practice (Work Efficiency/ Punctuality/Attendance)
Productivity
Practice-Based Learning and Quality Improvement
Informatics
Initiative/Resourcefulness
Dependability
Professional Behavior
Attitude/Enthusiasm

EDUCATIONAL REQUIREMENT:

Bachelor's degree in behavioral health field preferred; or
Associates of Arts Degree in behavioral health field and 2 years' experience in licensed facility; or
Associates of Arts Degree with LSAT AZBBHE license; or
High school diploma or GED and 4 years' experience in a licensed facility; or
High school diploma or GED and 18 hours credit in related field and 2 years' experience in a licensed facility; and
Possess and maintain a valid Arizona driver's license and
Fingerprint Clearance Card

WORK EXPERIENCE/SKILLS REQUIREMENT:

MS Office proficiency
Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
Demonstrate excellent written and oral communication skills.
Excellent customer service skills.
Experience in working with the Native American population preferred.
Must demonstrate critical thinking, problem

- solving and organizational and time management skills.

Proficiency in electronic health record systems
Must be able to work well with others in a team approach.
Possess and maintain a valid Arizona driver's license.
Fingerprint Certificates within 90 days of hire.
Bilingual
Spanish desired
Must understand the recovery process of a substance using individual.
Know the economic, educational, and social problems of Native Americans and referral sources available.

PHYSICAL DEMANDS:

Able to sit, stand walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE:
Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.