- Assisting customers in person to identify their needs and recommend suitable products/services for increased satisfaction
- Completing sales transactions accurately and efficiently, customized to each customer's requirements
- Providing customers with pricing details, promotions, delivery schedules, and any necessary information
- Upselling additional products/services as needed to meet customer needs
- Participating in training sessions and virtual meetings to stay updated on client sales, promotions, and product changes
- Approaching each customer with empathy, professionalism, and courtesy to deliver solutions
- Supporting fellow team members in exceeding customer acquisition and sales goals
- Have a strong desire to learn and grow in their customer service career
- Possess problem-solving skills to handle customer issues effectively
- Communicate effectively, both verbally and in writing, with a positive attitude
- Show empathy, patience, and care towards customers and colleagues
- 0-3 years of experience in customer service or sales
- High school diploma or equivalent
- Openness to acquiring new skills
- Access to reliable transportation
- Diverse and inclusive team environment, ranging from entry-level to senior management
- Virtual client meetings and national conferences for industry knowledge enhancement
- Company-sponsored vacations and team-building activities
- Opportunities for cross-training in various departments such as sales, business development, and compliance
- Personalized hands-on training tailored to individual learning needs
- Potential for advancement into leadership roles without prior experience requirements
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Customer Service Representative - Harrisburg, United States - SMG
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Description
Our company is well-known for providing exceptional customer service, setting us apart from our competitors in the business consulting field. We excel in what we do, surpassing others with our dedication to our customers. Our team of Customer Service Representatives is committed to delivering the best solutions, ensuring a lasting positive impact.
If you're looking to kickstart a fulfilling career in customer service, you've come to the right place. We're dedicated to offering training and support for individuals like you to thrive. Our entry-level Customer Service Representatives have the chance to grow, learn, and succeed in a dynamic environment where customer satisfaction is a top priority.
Overview of the Customer Service Representative Role:
We Seek Individuals Who:
Required Qualifications for Customer Service Representatives:
Benefits: