Access Services Supervisor - Richmond, United States - Virginia Commonwealth University

Virginia Commonwealth University

Verified Company

Richmond, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Primary Purpose and General Duties:

The Daytime Information Services Supervisor reports directly to the Head of Access Services and works with the department's managerial staff to supervise and participate in overall Access Services operations at James Branch Cabell Library.

Access Services introduces VCU community members to library services, staff, and information resources that advance their academic success and research endeavors.

We seek to educate patrons so that they may become sophisticated, independent library users and information consumers.

We value an exceptional level of service excellence:
building relationships with faculty, students, staff and

community members and making Cabell library an accessible, friendly, and welcoming atmosphere for study and learning.

This position directly supervises a core team of five full-time staff focused on both information services and interlibrary loan and serves as the lead information services departmental expert in Alma (VCU Libraries' service platform), circulation, patron records, billing, investigations, and holds.

***
General responsibilities include but are not limited to:

Supervising, hiring, and training full
time Information Associates who work in the daytime.
Participating in the development of training materials and/or guidelines for services.
Serving as Alma departmental liaison with the Enterprise System Librarian, advocating for services and reporting any necessary updates.
Verifying Alma payment receipts, reconciling lost item payments, and removing library holds in Banner in accordance with VCUL standards.
Ensuring training happens with the Evening Information Services Supervisor for backup responsibilities.
Providing access to a variety of library materials including books and media and directing patrons to electronic resources.
Having a basic understanding of ILL policies and procedures for borrowing, document delivery, and lending.
Providing support to the outreach team, including but not limited to, giving library tours and tabling library events.
Serving as the Access Services representative on the Resource Access Policies Committee and other VCU Library committees as needed.

Salary Range:
$50,800- $62,000

Position Details:

Department:
University Libraries

Employment Type:
UF - University Employee FT

Restricted Status:
No

FTE:
1.0

Exemption Status:
Exempt
**Supervisor LS N- 27313N)