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Customer Support Associate
6 days ago
Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
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Customer Support Associate
2 weeks ago
Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
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Customer Support Associate
6 days ago
Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
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Customer Support Associate
1 week ago
Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
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Customer Support Associate
3 weeks ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
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Customer Support Associate
3 weeks ago
CFA Institute Omaha, United StatesJob Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
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Customer Support Associate
3 weeks ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate Omaha, NE Area only · Are you looking for a career where you will make a difference in peoples lives while primarily working from home? · If so, consider joining our customer service team. Were hiring great people with a passion ...
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Customer Support Associate
1 week ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate Omaha, NE Area only · Are you looking for a career where you will make a difference in peoples lives while primarily working from home? · If so, consider joining our customer service team. Were hiring great people with a passion ...
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Customer Support Associate
4 weeks ago
CFA Institute Omaha, United StatesJob Description: · Financial Customer Associate - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passi ...
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Customer Support Associate
3 weeks ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
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Customer Support Associate
5 days ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a pas ...
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Customer Support Associate
2 weeks ago
Fidelity Investments Omaha, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
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Development Support Associate
2 weeks ago
Boys Town Omaha, United StatesProvides departmental administrative support and maintains data integrity. · MAJOR RESPONSIBILITIES & DUTIES: · Conducts information processing and recording of activity within the Donor Database. · Assists in audits for data integrity and maintains data integrity through the ...
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10K BONUS Inpatient Registered Nurse
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Consulting Employee
3 weeks ago
Leidos Omaha, United StatesDescription · Leidos has an opening for a Consulting Employee that will serve as a Senior ISR Training Specialist at Offutt AFB, NE. This position is part of a large program supporting Air Combat Command's (ACC) Intelligence Surveillance and Reconnaissance (ISR) mission. Candida ...
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Travel Nurse RN
1 week ago
Supplemental Health Care Omaha, NE, United StatesSupplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Omaha, Nebraska. · Job Description & Requirements · Specialty: Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one of t ...
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Travel Nurse RN
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Information Systems Security Manager
2 days ago
Leidos Omaha, United StatesDescription · Leidos currently has an opening for an Information Systems Security Manager (ISSM) to work in our Omaha NE office. This is an exciting opportunity to use your experience assisting growing contract(s) mission and collaborate with a team of Information Assurance and ...
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Nurse Coordinator- Medical Observation
1 week ago
Nebraska Methodist Health System Omaha, United StatesAttention Nurses: Nurse Coordinator Position Open at Nebraska Methodist Hospital · Nebraska Methodist Hospital is currently seeking a dedicated and experienced Nurse Coordinator for our Medical Observation unit. This role is pivotal in ensuring the delivery of high-quality, indiv ...
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Customer Service Rep
6 days ago
Fidelity Investments Omaha, NE, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
Customer Support Associate - Omaha, United States - Fidelity Investments
Description
Job Description:Financial Customer Associate Omaha, NE Area only
Are you looking for a career where you will make a difference in peoples lives while primarily working from home?
If so, consider joining our customer service team. Were hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.
Apply today to join the next class of Financial Customer Associates. This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role. Were looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.
Make an Impact By
Establishing rapport and showing empathy with customers, making them feel valued
Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client
Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
Defining a problem clearly and raising concerns when necessary
Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
Assisting customers with professionalism while following measurable business goals
The Expertise and Skills You Bring
Having a degree or customer service experience is helpful. If you dont have a degree, but would like to pursue one, Fidelityoffers tuition reimbursement programs that can help you further your education.
Listening and empathy skills to support the challenges of our diverse customers
Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
"Of service" attitude towards others and being a supportive teammate
Personal computer proficiency can type 40 words per minute and pass a standard English grammar test
Pro-active problem-solving skills
Ability to manage challenging situations and conversations via voice or digital channels
Utilizing effective questioning to uncovering hidden customer needs
Identifying the actions needed to obtain positive outcomes
Benefits
At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.
Schedule
Monday Friday, 40 hours per week (Must have open availability from7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
#LI-REMOTE
Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, youll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you dont need a finance background to succeed at Fidelitywe offer a range of opportunities for learning so you can build the career youve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
We welcome those with experience in jobs such as Financial Analyst, Accounts Payable Clerk, and Senior Accountant and others in the Accounting and Finance to apply.