Why Management Doesn't Get Bad News Until It's Too Late
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Text Copyright 2016 by Phil Friedman — All Rights Reserved
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Comments
Phil Friedman
6 years ago #14
Thank you, Larry, for sharing this piece. Problems are like past due bills: the longer you wait to deal with them, the harder it gets to.remediate the matter. A manager who makes it clear he or she wants to hear only good news soon finds him- or herself standing alone, wondering why the lights are off. Cheers!
Larry Boyer
6 years ago #13
Larry Boyer
6 years ago #12
Phil Friedman
6 years ago #11
Gert Scholtz
6 years ago #10
Phil Friedman
6 years ago #9
Thank you for stirring and sharing this one again., Franci. I think it's one of the most important pieces I've ever done on business.
Phil Friedman
6 years ago #8
Thank you, Claire, for the kind words. The ironic thing about shoot-the-messenger bosses is that they discourage the people around them from trying to keep them out of trouble. As counter-productive as anything I've seen in business. Cheers!
Wayne Yoshida
6 years ago #7
Yes. George Santayana said those who ignore history are doomed to repeat it.
Wayne Yoshida
6 years ago #6
Phil - exactly. It is important to know most customers (or maybe 90 to 99 percent) are "OK" with delays and mistakes, since we are all humans and these things happen. But always have something in place to fix the issue, provide status reports before the customer asks, and satisfy the customer in the end.
Phil Friedman
6 years ago #5
#2 You know, guys, it's ironic that Kevin mentions LBJ in this context. Because it was bad information fed back or lack of good information that sucked LBJ into the Vietnam war to begin with. And why the conflict continued for so many years and at such a high cost in blood on both sides, as first LBJ, then RMN were led to believe that "victory" was just around corner. The parallels are stunning. Cheers!
Phil Friedman
6 years ago #4
Thanks, Wayne, for reading and sharing this. And for the kind words. You are correct that it isn't so much that mistakes get made and problems rise up (for that is part of life) but really a matter of how we deal with them. And without honest information being fed back to upper-level execs, the battle is lost. Cheers!
Phil Friedman
6 years ago #3
Thanks, Kevin, for reading and sharing. It's too easy, I think, to blame line managers and workers for the failure to communicate bad news up the information pipeline. And if bad news isn't reaching the exec level timely, it is very often the fault of the executives involved and the atmosphere they create. Cheers!
Wayne Yoshida
6 years ago #2
Kevin Pashuk
6 years ago #1