What are the best conversation starters for SaaS websites?

By providing live chat support, you can help prospects move down the sales funnel. SaaS websites usually offer a live chat option rather than a phone number.

What can you do to make it easier to start a conversation with your (future) customers?

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What are the benefits of having a live chat option on your website?

Let's discuss something else before we offer you these live chat conversation starters. Would you like a live chat on your website?

One notices right away that not all SaaS offer this type of communication. Even though the industry's biggest names have not adopted this feature, they still function fine without it. Nevertheless, adding a live chat client to your website has a few benefits.

Let's look at them.

Increase conversions and reduce drop-offs

The easiest way to move potential customers along the sales funnel is to talk directly with them. Unlike other methods used by SaaS companies to increase conversions and reduce churn, the one-on-one conversation allows you to manage the entire process almost entirely. Here's an example:

At the moment, free users will not become paid users. If they visit your landing page or receive an email from you, they might disappear from your radar. Lost opportunity. Direct conversations leave marketing channels open.You can still offer them free courses, books, and newsletters even if they don't buy from you immediately, or you can arrange a meeting to find out how you can help them.

The ability to adapt to issues

To fully utilize SaaS products, customers must have tech skills. You have a knowledge base and guides to assist them if they get stuck.

However, life is not so simple.

If there is a problem with your product, your customers expect you to handle it personally, just as a shop assistant would. Whenever they need to contact your team, they will check out your live chat first.

Providing better customer service

Service that is friendly, easy-to-use, and helpful is the key to your brand's success. Some of the flaws in your products or services may be overlooked by customers who are satisfied with your customer service. Live chat gives your customers a chance to see how amazing your customer service is.

Is there anything that makes your brand stand out?

It may be more convenient to have someone guide you rather than figure things out on your own. We recommend starting a live chat. Online communities and email take too much time.

Learn more about your customers

Business and revenue will grow as long as you meet the needs of your customers. At first, it may take some guesswork. If you want to grow, however, you must know your users like the back of your hand. You can learn more about your customers by engaging in live chat. Participating in conversations can help you develop a deeper understanding of your target market.

Growth of your business and revenue are assured

Unlike other companies, your customer service team responds to emails promptly. Human contact may be more effective than self-service. You will be able to compete more effectively with these options if you use them.

Keep in touch even when you're offline

A business will eventually go offline without a 24/7 team. Clients will still be there, however. Chat bots ensure that visitors are taken care of even when you are away from your website.

Placement and context are important

Websites that offer live chat typically display generic prompts on their home pages. Don't forget, however, that you can always engage your users based on where they are on the platform.

You can use our live chat service right now

If you have never participated in a live chat, you might wonder what to say.

It may be easiest to simply ask, "How can I help?" In addition to this, there are so many other ways to begin a conversation. For example:

Introduce yourself to begin a conversation

The question "How can I help you?" certainly fits into this category, but your first priority is to make your visitors feel welcome. Try to answer any questions they might have.

What makes you unique? How should you describe yourself?

What is your job and who are you? Knowing this will prevent you from starting out as a stranger. In this way, your customers perceive you as a real person who is willing to help them. Make sure to include a picture of yourself.

They deserve a warm welcome

Customers should feel welcome on your website. It's great to see them. Everybody enjoys feeling welcomed and appreciated. Your customers are no different.

If they are unable to find information, provide them an option to ask

Your customers can keep in mind that you are available with live chat conversation starters like this one. If they seem lost, you can help them using your live chat client.

Make sure you choose the right service

There is a chance that your client is unsure of the best course of action. Instead of allowing them to get lost in their confusion, help them select the right offer.

Giveaways

Gifts are popular among recipients. You want leads to fill your funnel. You can offer free ebooks, spreadsheets, or industry reports instead of asking for contact information.

Thank them for their return

When a visitor returns to your live chat, they can continue the conversation. This will allow you to welcome them back and let them know that they aren't just another stranger.

If they have any further questions

Use some special live chat conversation starters to engage returning customers in a live chat conversation. During the first visit, ask if they have any questions or need any assistance.

Instead of calling, chat with them

You probably want to contact someone who lands on your contact page. An availability pop-up can make all the difference, regardless of your contact information.

What led them to you?

In contrast with trying to push people into your pipeline, the question is simple, non-intrusive, and will begin more conversations. Furthermore, you will discover where your biggest traffic comes from.

Point them in the right direction

Help them by being their guide. Be there for them. Make sure they are going in the right direction.

Let them choose between two options

Often, we don't know what we want or what we're looking for. Users may feel the same way. A limited number of options makes it easier for them to select.