Phil Friedman

5 years ago · 5 min. reading time · ~10 ·

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Marketing Myths That Bite

Marketing Myths That Bite

Improving small-business profit... now

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TORI A COPY OF TH BOOK, CONTACT TAR se iNTuttnn o MiiPesisviiomens | READ MORE |

Text Copyright © 2017 by Phil Fnedman — All Rights Reserved
Image credits Phil Fnedman, Google Images. and FreeDigitialPhotos net

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Phil Friedman

5 years ago #1

#1
You are, of course, correct D-L. A bad customer experience in terms of delivery or post-sale support can lose a firm reteat business. I remember once ordering an item from Amazon with expedited delivery. And when it didn't arrive, and I called them, they couldn't see why it hadn't come, but immediately sent another overnight. When the order arrived ... twice, I called to find out how to return one of them and was told just to keep the extra one to compensate for the inconvenience. That made me an Amazon customer. I am only saying that if the goods or services delivered are substandard, not even a dreamy call from Brad Pitt (or from Megan Fox -- depending on your personal proclivities) is going to make it right.

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