Zacharias 🐝 Voulgaris

2 years ago · 2 min. reading time · ~10 ·

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Is Amazon Truly the Best Option? Maybe in the US, but What about Other Countries?

Is Amazon Truly the Best Option? Maybe in the US, but What about Other Countries?

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This image was purchased from Amazon. Just kidding! Got it from pixabay.com

I've been an Amazon user for years. Hell, I even have an Amazon credit card, one that I've used even after I stopped ordering stuff from Jeff Bezos' online store. Still, once I moved outside the US, and after I've learned about the swindle that the company pulled during the lockdown period, I've grown skeptical about it. I'd only use it as a final resort for things of immediate necessity. The fact that the online markets in this country aren’t on par with the North American ones makes e-shopping a challenge and sometimes an expensive experience.

Lately, I've decided to invest in a piece of hardware. It's a bit of a specialized device, along with some accessories for it, but it's not so niched that you think it extra-terrestrial! So, after doing my due diligence, I decided upon a particular model and set out to buy the thing. I've searched high and low, but it seems that the only viable option for stuff like that was the local Amazon site. It seemed quite affordable too, plus the site offered several relevant products to buy as part of a bundle. So, I was at the online checkout, ready to get my card for the payment, when I noticed something on the page. The delivery for that product was going to be in a few days, even if the accessories were going to arrive promptly (that company is so eco-friendly and thoughtful, isn't it?). Also, shipping was extra, and the whole thing was going to cost me 10% more than I had thought at first. Not a big deal, but didn't this invalidate the rationale of choosing Amazon in the first place?

So, I looked around a bit, and it turns out that this company that manufactures this product and several of its accessories has three local authorized distributors. All of these sites feature the same product but at a substantially lower price. I decided to go with one of them, while once I make the order, I'm going to save 15% from my original budget. Additionally, I'm going to get an extra accessory that's more important than I thought (it has to do with the power supply, which I thought I could wing by using a conventional phone charger).

I write all this not to show how Italian e-commerce sites are the bomb (actually, they have lots of room for improvement). I decided on this article to show that sometimes the obvious choice isn't always the best, at least when it comes to buying stuff online. Of course, Amazon has the slickest interface and user experience than most e-commerce sites for general-purpose shopping. But whether it's the optimal choice is something debatable. What are your thoughts and experiences on this matter? Cheers

Comments

Zacharias 🐝 Voulgaris

2 years ago #3

On the other hand, Amazon is a real threat to any business that sells on Amazon, because what they do is when they see which product sells a lot of whatever company it is, they position their own amazon white label product and displace it. In other words, first it gives you sales, then it drowns you out by competing with you.

But this is the typical practice of any monopoly. In practice the internet is dominated by 3 companies, and the others eat from the rest.

Amazon sweeps all before it. The main problem I see in Spain with its competitors is the delivery time and the user experience, which is infinitely better than in the rest.

This is the case of El Corte Inglés in Spain, which has been the undisputed leader for the last decades. The reason for this undisputed leadership was based on an unbeatable service, impeccable delivery, exquisite treatment and you could always return the product. However, with the growth of online shopping "thanks to covid" this has changed. People are buying more and more online. I have tried to buy online through El Corte Inglés, and the times I have done so the user experience has been tremendously negative. They have failed to take advantage of their offline leadership opportunity to position themselves online, even before Amazon. But in the end, because of this, I always go back to Amazon.

Aliexpress, its Chinese competitor in Spain, has made a strong entrance but the delivery times are not the same, and it does not show signs of having the same reliability, although it is possibly just a matter of brand awareness.

I hope and pray that Amazon will have real local competitors, for everyone's sake.

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