Inmac Computer Supply, updates from Bill Stankiewicz, Savannah Supply Chain Guy
Inmac was the first company to sell computer-related products and accessories via direct-mail catalogs. From its initial Palo Alto, California location, Inmac expanded internationally to England (1980), Germany (1981), Sweden (1982), France (1982)the Netherlands (1984), Canada(1985), Italy (1988), and Japan (1990). By 1989, Inmac was publishing 35 million catalogs in eight different languages, as international sales accounted for more than half the company's revenue.[2] When the company was sold to MicroWarehouse in 1996, it had 1,500 employees and annual revenue over $400 million.
Inmac instituted a number of trend-setting practices including customer calls being answered on the first ring. All items carried a one-year no-hassle return policy and a two-year minimum product performance guarantee. At all locations around the world, typically 95% of orders received by 5pm were shipped that same day most often for next day receipt. Within certain areas, deliveries would be made within six hours. They were ahead of the times with great customer service.
Many thanks for reading,
Bill Stankiewicz
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Bill Stankiewicz
6 years ago #1