Customer Service Representative - San Francisco, United States - Protocol Labs
Description
We are seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing prompt and accurate information and support to ensure an exceptional customer experience. You’ll handle inquiries, resolve issues, and address complaints across various communication channels, including phone, email, and chat. The ideal candidate is a strong communicator, problem-solver, and dedicated to fostering customer loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues effectively or escalate to the appropriate department as needed.
- Maintain and update customer records in our database.
- Communicate feedback and recurring issues to management for continuous improvement.
- Follow up on customer interactions to ensure satisfaction and promote long-term loyalty.
Requirements:
- High school diploma or equivalent; additional qualifications are a plus.
- Previous experience in customer service or a similar role preferred.
- Strong verbal and written communication skills.
- Ability to handle challenging situations with patience and professionalism.
- Familiarity with customer service software and tools is a plus.
- Strong organizational skills and attention to detail.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Opportunities for career growth
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