Customer Support Representative - Manhattan - ERS Medical

Description

About Our Company: ERS Medical is dedicated to providing outstanding healthcare solutions along with exceptional client support. Our mission is to significantly contribute to the healthcare sector through innovative methods and a caring service approach.

We are in search of a passionate and approachable Customer Support Representative to become part of our team. This individual will serve as the main contact for our customers, assisting them, troubleshooting concerns, and ensuring they enjoy a seamless experience with ERS Medical.

Key Duties Include:

• Addressing client inquiries via phone, email, and chat efficiently and courteously.
• Delivering clear and precise information about our offerings.
• Effectively identifying and resolving customer issues.
• Keeping thorough records of interactions and client feedback.
• Partnering with internal departments to improve overall customer satisfaction.
• Staying updated on our services and market trends to provide exceptional support.

Required Qualifications:

• A high school diploma or equivalent; prior experience in healthcare or customer service is advantageous.
• Outstanding communication and interpersonal capabilities.
• Strong analytical skills and excellent attention to detail.
• Able to excel in a dynamic work environment.
• Proficient with customer support tools and the Microsoft Office Suite.

Benefits We Provide:

• Attractive salary and benefits package.
• Chances for professional development and career advancement.
• A cooperative and encouraging workplace.
• The opportunity to contribute positively to the healthcare sector.