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    Server PM - Milwaukee, United States - White Lodging

    White Lodging
    White Lodging Milwaukee, United States

    5 days ago

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    Description

    **Server PM - East Town Kitchen + Bar**

    **Job Description**

    Summary: The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.

    Responsibilities

    Provide high quality service to all guests

    Know and live the mission and the White Lodging/brand basics.

    Complete all necessary set up, side work and closing duties as assigned

    Check restaurant before, after and during shift for cleanliness and remove any debris

    Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.

    Know any daily features and specials the restaurant is offering

    Use suggestive selling and up sell items to increase the check average of the restaurant

    Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.

    Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.

    Check guest satisfaction with food quality within two bites

    Make sure check is presented correctly, free from errors and in a timely manner.

    To follow and comply with all WL cash handling policies and end of shift paperwork

    To follow all WL policies of work procedures and attendance

    Learn and maintain all information regarding the hotel and engage in pre-shift

    Promote teamwork and friendly safe work environment

    Any other reasonable duties required

    Follow all WL standards of uniform

    Know all the bar products on offer to the guest

    To make conversation with guests and create a personal connection

    Other Information

    COMPETENCIES

    Outgoing, sociable and personal

    Eye for detail

    Excellent oral and hearing skills

    Passion for service

    Positive can do attitude

    SKILLS

    Can handle high volume and work under pressure

    Multitasking

    Reliability

    Customer service skills

    Organized

    Teamwork

    Flexible work schedule

    EDUCATION/EXPERIENCE

    Previous restaurant or bar experience preferred but not essential

    Previous customer service role preferred not essentialWORKING CONDITIONS

    Must be able to stand and move at fast pace for long periods of time

    Must be able to work long hours when business needs require

    FULL TIME BENEFIT OVERVIEW

    Medical, Dental, and Vision

    Life Insurance

    Employee Assistance Program (EAP)

    401(k)

    Vacation and Paid Time Off (PTO)

    Tuition Reimbursement

    Complimentary and Discounted Rooms

    Location Code: 2540

    **Application Instructions**

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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    **Posted**: 10/27/2021

    **Job Reference #**: H2391

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