- Previous experience in a hotel leadership role is required
- Hilton experience preferred
- Excellent guest service skills with a passion for Hospitality
- Responsible for setting goals for the Guest Services Department, both qualitative and quantitative. Monitor hotel performance through the brand's hotel guest reviews. Devise and implement actions to ensure hotel's performance to the goals set for overall guest experience.
- Responsible for working with the Director of Rooms to prepare the budget for the Guest Services Department and ensuring labor and direct expenses are met based on forecast/budge guidelines established.
- Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations
- Recruit, select and develop a qualified team to understand the relationships between value, Guest Satisfaction and Associate retention.
- Responsible for assisting the team in finding creative solutions to guest challenges.
- Responsible for all aspects of the Guest Experience from Arrival to Departure and ensuring that all team members are knowledgeable about the property and its amenities that are available to guests.
- Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable
- Competitive salary
- Medical, dental, vision, life insurance
- 401k with company match
- Hilton travel benefits
- Tuition assistance
- Relocation assistance
Director of Guest Services- The Lodge, Hilton Curio collection - Gulf Shores, United States - Valor Hospitality Partners
Description
Work with a beautiful ocean view The Lodge at Gulf State Park, a 300 room full-service hotel on the ocean in Gulf Shores, and part of the Hilton Curio collection, is hiring an experienced Director of Guest Services. We are seeking someone with Hilton systems experience and who has a passion for creating an excellent guest experience
The Director of Guest Services' purpose is to direct all phases of the hotel's guest service operations providing a superior service and product to the hotel's guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department.
Requirements and Responsibilities
Benefits
Be a part of something bigger. Join a family. Become a Hotelitarian We're hotel people -Hotelitarians- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural. At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor
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