Administrative Services Supervisor - Twin Falls, ID

Administrative Services Supervisor · Step into a role where your leadership shapes the foundation of law enforcement operations. As the Administrative Services Supervisor for the Twin Falls Police Department, you'll do more than manage records — you'll ensure the integrity of cri ...

Job description

Administrative Services Supervisor

Step into a role where your leadership shapes the foundation of law enforcement operations. As the Administrative Services Supervisor for the Twin Falls Police Department, you'll do more than manage records — you'll ensure the integrity of critical information that keeps our community safe. This is your chance to combine precision, compliance, and people skills in a position that truly matters.

Imagine being the go-to expert who keeps everything running smoothly — from supervising a dedicated team to ensuring state and federal standards are met. You'll be at the center of collaboration, working closely with officers, partner agencies, and the public, all while driving process improvements that make a real impact.

In this highly responsible role, you will work under the general direction of a Police Captain while exercising independent judgment and initiative. You'll supervise records personnel, transcription staff, Community Service Officers, volunteers, and contract labor, while ensuring compliance with CJIS, ILETS/NCIC, UCR/NIBRS, and other state and federal requirements.

The Twin Falls Police Department is committed to finding individuals who are ready to serve with PRIDE—Professionalism, Respect, Integrity, Dignity, and Excellence. If you're passionate about organization, thrive on responsibility, and want a career where your expertise supports public safety every single day, this is the opportunity you've been waiting for. Competitive pay, outstanding benefits, and a culture built on integrity and teamwork are just the beginning.

Description

As the Administrative Services Supervisor, you will:

• Plan, organize, and supervise operations of the Police Service Desk and Records-Transcription sections
• Supervise staff including scheduling, training, performance evaluations, discipline, and goal setting
• Manage time records and authorize leave for assigned personnel
• Oversee and maintain the Department's central records system
• Operate and manage the ILETS/NCIC system; serve as Terminal Agency Contact (TAC) or Assistant TAC
• Ensure compliance with CJIS requirements, audits, certifications, and security standards
• Maintain ILETS user records and certification tracking
• Monitor UCR/NIBRS reporting requirements and ensure accurate crime data reporting
• Review and approve crime and officer reports for accuracy and compliance
• Track and process background checks for applicants, transient licenses, and related regulatory needs
• Maintain Supreme Court extended access applications and authorized employee lists
• Monitor division budget expenditures and code department purchases
• Order and manage department supplies and forms
• Serve as liaison with the Twin Falls Sheriff's Office, Idaho Department of Law Enforcement, and other agencies
• Analyze operational effectiveness and recommend process improvements
• Assist in policy development and ensure compliance with City, State, and Federal laws
• Respond to citizen inquiries and assist City officials with law enforcement service needs
• Perform related duties as assigned

Pay & Benefits

• $33.45–$40.16 per hour ($69,576.37–$83,522.54 annually), depending on experience
• Full-time, non-exempt position
• Robust PERSI retirement plan with strong employer contributions
• Paid medical and vacation leave, plus paid holidays
• Comprehensive medical, dental, and vision coverage
• City-paid life and disability insurance
• Wellness programs and additional voluntary benefits
• Free or discounted access to City recreation amenities, including the pool, golf course, and library

What We're Looking For

• Strong leadership and supervisory skills
• Experience managing law enforcement records and compliance systems
• Working knowledge of ILETS/NCIC, CJIS requirements, and UCR/NIBRS reporting
• Strong organizational and operational oversight skills
• Ability to manage confidential information with discretion and integrity
• Clear and professional communication skills
• Ability to mentor, coach, and develop staff
• Strong analytical and problem-solving abilities

Required Qualifications

• High school diploma or GED
• Three (3) years of experience in law enforcement records
• Three (3) years of supervisory experience
• Any equivalent combination of experience and training that provides the required knowledge and abilities
• Idaho Law Enforcement Telecommunications System (ILETS) certification
• Ability to obtain Terminal Agency Contact (TAC) certification
• Ability to pass a criminal history background check
• Ability to successfully pass a pre-employment drug screen

Hiring Process

The hiring process may include but is not limited to:

• Multiple interview processes
• Polygraph investigation
• Background investigation
• Drug screen
• Comprehensive medical screen

Work Environment

This position operates primarily in a general office environment within a law enforcement setting. Duties require frequent computer use, records management, multitasking, and the ability to meet time-sensitive deadlines with accuracy and professionalism.

Questions

If you have any questions regarding this position or the application process, please contact Human Resources at or

The City of Twin Falls strives to be an Employer of Choice, fostering a workplace culture grounded in the One City values of Integrity, Connection, Honesty, Commitment, and Teamwork. Employees are supported, valued, and encouraged to grow while serving the community.

Job Details

Category

City Job Openings

Status

Open

Posted

February 19, 2026 3:00 PM

Closing

March 8, :59 PM