- Team Management: Lead and manage a team of payroll specialists, provide ongoing coaching and mentorship to team members for skill enhancement and career development, and foster a collaborative and positive team culture.
- Payroll Processing: Oversee the accurate and timely processing of multi-client payrolls, ensure compliance with relevant laws, regulations, and industry standards, and review and approve complex payroll calculations and adjustments.
- Client Relationship Management: Conduct regular client meetings to discuss service delivery, address concerns, and identify opportunities for improvement and collaborate with clients to understand unique payroll needs and provide tailored solutions.
- Training and Development: Develop and implement training programs for new and existing team members.
- Client Escalations: Manage and resolve escalated client issues with a focus on client satisfaction and retention.
- Process Improvement: Continuously evaluate and enhance payroll processes for increased efficiency and accuracy and collaborate with cross-functional teams to implement process improvements and technology solutions.
- Develop KPIs: Identify key performance indicators (KPIs) relevant to the payroll department's objectives, establish benchmarks and targets for KPIs to measure the department's efficiency, accuracy, and client satisfaction, and implement tracking mechanisms to regularly monitor and report on KPIs.
- Reporting and Analysis: Generate and analyze payroll-related reports for both internal and external stakeholders, provide insights and recommendations based on data analysis, and utilize HCM system knowledge to extract meaningful data and improve reporting capabilities.
- Compliance and Audits: Work closely with the compliance team to ensure payroll processes align with legal and regulatory requirements.
- Bachelor's degree in Accounting, Finance, Business, or a related field.
- Proven experience in payroll management, preferably in a service bureau environment.
- In-depth knowledge of payroll laws, regulations, and best practices.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle complex client escalations with diplomacy and professionalism.
- Detail-oriented with a focus on accuracy and quality.
- Proficient in payroll software, MS Office applications, and a strong understanding of HCM systems.
- UKG Ready experience
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Payroll Manager - Tennessee, United States - BGSF
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Description
We are currently seeking a Payroll Manager specializing in UKG Ready
This position is a full-time role with a flexible hybrid schedule
As the Payroll Manager, you will play a pivotal role in overseeing the end-to-end payroll operations and ensuring the delivery of high-quality payroll services to clients. Your responsibilities will include team member coaching and training, client interactions, effectively handling client escalations, leveraging your expertise in HCM (Human Capital Management) systems, and developing Key Performance Indicators (KPIs) to measure and enhance the performance of the payroll department.
Responsibilities:
Qualifications: