Collections Quality Assurance Analyst - North Liberty, IA
1 month ago

Job summary
This position is responsible for ensuring compliance consistency and service excellence within the collections department. This role oversees the execution of internal audits evaluates call quality investigates and resolves member complaints and leads or supports projects aimed at improving processes and performance.Responsibilities
- Ensure the department operates efficiently and effectively in meeting the internal and external member's needs.
- Responsible for departmental project management will be the lead contact in all mergers acquisitions system upgrades conversions.
Job description
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