Facilitation Training Manager, Claims Management - Bentonville
3 days ago
Job description
Position Summary...
As a General Liability Specialty Training Facilitator, you will lead high-impact training and contribute to the development of engaging learning modules that prepare associates for real-world performance from day one. This role blends instructional excellence with operational insight, ensuring every learner gains the confidence, accuracy, and readiness needed to succeed. If you are energized by coaching others, creating meaningful learning experiences, driving engagement, and directly influencing business outcomes, this is a meaningful opportunity to shape the General Liability associate experience and elevate performance at scale.About the Learning & Development Team
The WCS Claims Operations Learning & Development team designs, builds, delivers, and continuously improves learning solutions that support operational excellence across Walmart Claims Services. We partner closely with business leaders to ensure training modules and materials are accurate, compliant, and aligned to performance standards. This role plays a critical part in connecting learning to measurable outcomes by facilitating high-quality training, contributing to the development and refinement of training modules, identifying performance trends, and providing actionable feedback to strengthen training effectiveness and associate readiness.
What you'll do...
- Facilitate instructor-led, virtual, and blended training using approved curriculum and facilitation standards
- Build and update training modules, materials, and facilitation guides in partnership with Instructional Design
- Monitor learner engagement, proficiency, and readiness, documenting performance indicators and escalation needs
- Coach associates through knowledge gaps and early performance challenges
- Complete post-session documentation, reporting, and stakeholder communication
- Experience facilitating instructor-led or virtual training in an operational environment
- Operations experience managing General Liability Specialty claims, with knowledge of processes, compliance, and performance standards
- Skilled at translating policies and SOPs into practical learning
- Strong observation and coaching skills to identify learner risk, proficiency trends, and performance gaps
- Proficiency with digital tools used for training delivery, reporting, and learner performance tracking
Your Career Journey at Walmart:
At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us as recruiters:
We'll reach out via verified LinkedIn profiles or emails ending in "" or "". All job opportunities and applications are hosted on our official careers site: There is no cost or payment required to apply or be considered for a position.
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80, $155,
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree and 2 years' experience in insurance claims or relevant area OR 4 years' experience in insurance claims or related areaPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Supervising AssociatesPrimary Location...
608 Sw 8Th St, Bentonville, AR , United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Similar jobs
The Senior Manager, Claims Management will be responsible for supporting a team that handles customer claims involving SPARK delivery drivers and managing operations. · This role will drive process improvement and deliver best-in-class training programs to ensure alignment with W ...
3 weeks ago
The Senior Manager, Claims Management leads enterprise-wide quality strategy across the full claims lifecycle. · You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improveme ...
3 weeks ago
The Senior Manager of Workers' Compensation or General Liability claims oversees multiple claims manager teams driving performance across a multi-jurisdictional claims operation/business unit.Key responsibilities include leadership & oversight strategic planning & execution perfo ...
1 month ago
The Senior Manager is responsible for the strategic direction of educational program development and operational excellence. The role requires deep expertise in claims operations, e-learning content development, training oversight, and talent development. · Design and develop eng ...
5 days ago
The Senior Manager Claims Management will be responsible for supporting a team that handles customer claims involving SPARK delivery drivers. · Hands-on experience leading high-volume customer claims operations in fast-moving service-critical environments · Strong track record ma ...
3 weeks ago
The Senior Manager, Claims Management - Quality Assurance at Walmart Claims Services leads enterprise-wide quality strategy across the full claims lifecycle. · ...
3 weeks ago
The Case Manager I is responsible for investigating, evaluating, and resolving low complexity workers' compensation or general liability claims. · Our Claims Management team is dedicated to delivering fair, timely, and empathetic resolution of workers' compensation and general li ...
1 month ago
· Job Description · Leads claim investigations by conducting ongoing medical and legal reviews commissioning field investigators reconstructionist and cause and origin specialists to determine claim origination managing media exposure during investigations synthesizing informati ...
3 days ago
The Senior Director of Claims Operations sets the vision and drives transformational strategy for Walmart's Claims Operations. · Leads all support functions for Leave of Absence (LB), Specialty, and Workers' Compensation (WC) claims. · Defines and implements best-in-class Standar ...
3 weeks ago
Leads claim investigations and handles monetary aspects of assigned claims. · ...
1 month ago
The Group Director for Walmart Claims Services-Liability will drive innovation process improvement and best-in-class claims management ensuring alignment with Wal Mart business objectives. · This leader will manage complex programs vendor performance SLAs compliance quality deliv ...
3 weeks ago
+Job summary · We are seeking a Case Manager I to join our Claims Management team in Bentonville, AR. · +ResponsibilitiesInvestigate and evaluate low complexity workers' compensation or general liability claims. · Manage an active caseload of up to 140 claims. · ...
3 weeks ago
The Senior Director of Claims sets the vision and drives transformational strategy for Walmart's Claims Operations. · Leads all support functions for Leave of Absence (LB), Specialty, and Workers' Compensation (WC) claims. · Defines and implements best-in-class Standard Operating ...
3 weeks ago
Position Summary... · As a Workers' Compensation Training Facilitator, you will lead high-impact training and contribute to the development of engaging learning modules that prepare associates for real-world performance from day one. This role blends instructional excellence with ...
2 days ago
Position Summary... · As a General Liability Specialty Training Facilitator, you will lead high-impact training and contribute to the development of engaging learning modules that prepare associates for real-world performance from day one. This role blends instructional excellenc ...
2 days ago
Position Summary... · As a Workers' Compensation Training Facilitator, you will lead high-impact training and contribute to the development of engaging learning modules that prepare associates for real-world performance from day one. This role blends instructional excellence with ...
2 days ago
The Senior Director of Claims sets the vision and drives transformational strategy for Walmart's Claims Operations. This leader excels in function specialization, financial improvement, and change management. · Leads all support functions for Leave of Absence (LB), Specialty, and ...
3 weeks ago
Senior Manager, Claims Management – Worker's Compensation
Only for registered members
The Senior Manager Workers Compensation at Walmart Claims Services provides strategic leadership over workers compensation quality compliance and operational performance across a complex high volume claims environment This role ensures consistent application of regulatory standar ...
3 weeks ago
The Director, Claims Management – Worker's Compensation at Walmart provides enterprise leadership over workers' compensation strategy, quality, · and regulatory compliance. · Lead enterprise workers' compensation strategy with direct accountability for California WC compliance, · ...
3 weeks ago
Senior Manager, Claims Management – Worker's Compensation
Only for registered members
The Senior Manager Workers Compensation at Walmart Claims Services provides strategic leadership over workers compensation quality compliance and operational performance across a complex high volume claims environment. · Lead workers compensation quality and compliance strategy a ...
3 weeks ago