IT Support Specialist - Nashville

Only for registered members Nashville, United States

14 hours ago

Default job background
$48,000 - $80,000 (USD) per year *
* This salary range is an estimation made by beBee
We're seeking an IT Support Specialist to support clinical and administrative staff with day-to-day technology needs in a healthcare environment. · Key Responsibilities · Respond to inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical). · Pr ...
Job description

We're seeking an IT Support Specialist to support clinical and administrative staff with day-to-day technology needs in a healthcare environment.

Key Responsibilities

  • Respond to inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

  • Provide Tier 1 / first-level support for common issues, including:

    • Password resets and account lockouts

    • EMR/EHR and healthcare application access issues

    • VPN, email, and basic connectivity problems

  • Troubleshoot software and basic hardware issues using documented procedures and knowledge base articles.

  • Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

  • Escalate complex issues to higher-level support or application teams as needed.

  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.

  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

  • Support increased call volumes during peak periods and special projects.

Qualifications

  • High school diploma or GED required; Associate degree in IT or related field preferred

  • MediClear Certification (or equivalent HIPAA certificate) required

  • 1+ year of IT help desk, service desk, or technical support experience preferred

  • Experience supporting users in a healthcare/clinical environment strongly preferred (EMR/EHR, clinical applications, etc.)

  • Strong verbal and written communication skills with a clear, customer-first mindset




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