- Own the end-to-end customer experience and define scalable customer success strategies to support growth.
- Establish and track KPIs, processes, and team goals aligned with business objectives.
- Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
- Enable the consultative sales process through client communications across email, SMS, and social platforms.
- Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
- Support third-party and social commerce sales channels in coordination with marketing and sales teams.
- Manage client onboarding and equipment setup, coordinating installations with technical service partners.
- Respond to customer inquiries regarding product use, service needs, and ongoing support.
- Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
- Lead customer communications related to logistics, damages, and return claims.
- Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
- Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
- Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
- Outstanding written and verbal communication skills.
- Strong analytical and problem-solving skills with attention to detail.
- Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
- A remote-first, globally distributed team and flexible work environment.
- The opportunity to lead a high-impact function within a fast-growing brand.
- A collaborative, passionate culture driven by innovation and a love for coffee.
-
American Gardens is launching a specialty coffee cart within the park. This role will bring an elevated, design-forward, and hospitality-driven coffee experience to Charleston, serving both daily park guests and selective BHC hospitality venues. As a Barista, you will be an ambas ...
United States $60,000 - $120,000 (USD) per year Part time5 days ago
-
" $1500 SIGNING BONUS " · "Quarterly Bonus" · "Company Vehicle" · Vixxo is seeking a full-time, Experienced Equipment Technician to manage a territory that includesMcAllen, TX, and surrounding areas. Compensation ranges from $23 p/h to $30 p/h, depending on experience. · THE ROLE ...
United States $23 - $30 (USD) Full time16 hours ago
-
Job Description · Job Summary: · Global Guides are students who represent Center for Global Engagement (CGE) and help to foster connection and community between CGE and UR students. Global Guides will play an integral role in helping communicate programming and resources intende ...
United States TEMPORARY2 days ago
-
· PT Barista III · Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part o ...
United States6 days ago
-
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a ...
United States $23,000 - $36,000 (USD) per year Part time1 day ago
-
· Title: Social Media Content Creator (bilingual English & Spanish, leading coffee brand, remote) · Location: Remote (with option to work from Seattle, WA or Arlington, VA offices if location allows) · Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked wit ...
United States $45,000 - $90,000 (USD) per year1 day ago
-
· HUDSON IS HIRING Peets Coffee Barista and Sales Associate for $15/hour at Louis – Armstrong International Airport (MSY) Ready to embark on a rewarding career journey with one of North America's top travel retailers? Hudson has been serving travelers for over 30 years across re ...
United States $23,000 - $38,000 (USD) per year1 day ago
-
We are searching for a bilingual, motivated self-starter with a passion for producing engaging video and static content for social media platforms like TikTok and Instagram for a brand with a global footprint and rich history in the coffee industry. · Do you love coffee and creat ...
United States3 weeks ago
-
· Prestige is looking for a Barista to join our team in our NY location. The Barista is a role where you will serve our patrons at our NY Location by making hot and cold drinks. This could include coffee, tea and shakes, as well as our delicious food items. · This person should ...
United States $23,000 - $36,000 (USD) per year1 week ago
-
The Food Service Associate greets and serves internal and external customers in a polite and courteous manner from assigned area. · Handle money and operate cash register according to proper techniques. · Prepare food items, beverages, and operate equipment safely. · Stocks and c ...
United States Part time3 weeks ago
-
· At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving o ...
United States1 week ago
-
Lavazza is seeking a National Account Manager to manage existing clients and build hospitality and travel business in the North American market. · ...
United States2 weeks ago
-
The Food Service Associate (Retail) greets and serves internal and external customers in a polite and courteous manner from assigned area. · Handles money and operates cash register according to proper techniques · ...
United States Part time3 weeks ago
-
Vixxo is seeking a full-time Equipment Technician to service Sacramento, CA and the surrounding areas. · Repair and perform scheduled maintenance on commercial Espresso and Coffee systems by Franke and other manufacturers. · ...
United States $26 - $29 (USD) Full time1 month ago
-
Social Media and Marketing Manager for the Morning Coffee Community · The Morning Coffee Community is looking for an enthusiastic, highly organized Social Media Manager (SMM) to join our team. Collaborate closely with our founder to develop and implement a multi-platform social m ...
United States $55,000 - $105,000 (USD) per year2 days ago
-
· Requisition ID: 60219 · Position Type: (US)Full Time · Workplace Arrangement: #LI-Onsite · About Kerry · Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, ...
United States $75,602 - $123,432 (USD) per year3 hours ago
-
The Barista will serve visitors and hospital staff at Kiosks by making specialty coffee, · frozen drinks and a variety of Grab-n-Go food items and snacks. · ...
United States Full time2 weeks ago
-
· Current Saint Francis Employees - Please click HERE to login and apply. · Full TimeDaysMonday-Friday 6am-2:30pm · #GENIND · Job Summary: The Barista will serve visitors and hospital staff at Kiosks by making specialty coffee, frozen drinks and a variety of Grab-n-Go food items ...
United States $23,000 - $36,000 (USD) per year Full time1 week ago
-
· Coach · Austin Texas, The Domain · Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself ...
United States Part time1 week ago
-
· About Franke · We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 compan ...
United States1 week ago
-
· We started Everyday Dose because too many people run on habits that run them into the ground. (Coffee, we're looking at you). Nothing matters more than what we put in our bodies. It shapes how we think, feel, and show up, every day. But we're not here just to point fingers. We ...
United States $130,000 - $220,000 (USD) per year1 week ago
Customer Success Specialist with Coffee Experience - United States - Pro Coffee Gear
Description
Customer Success Leadership
Sales Enablement & Channel Coordination
Post-Sales Operations & Aftersales Support
Shipping, Damage, and Returns Management
Process Improvement
Requirements
Benefits
-
Barista - American Gardens
Part time Only for registered members United States
-
Equipment Technician
Full time Only for registered members United States
-
SE Sr. Global Guide
TEMPORARY Only for registered members United States
-
Barista III
Only for registered members United States
-
Barista
Part time Only for registered members United States
-
Social Media Content Creator
Only for registered members United States
-
Barista Sales Associate
Only for registered members United States
-
Social Media Content Creator
Only for registered members United States
-
Barista
Only for registered members United States
-
Food Service Associate
Part time Only for registered members United States
-
Specialist Boutique Coffee
Only for registered members United States
-
National Account Manager, Foodservice
Only for registered members United States
-
Food Service Associate ECB
Part time Only for registered members United States
-
Equipment Technician
Full time Only for registered members United States
-
Social Media and Marketing Manager
Only for registered members United States
-
R&D Scientist
Only for registered members United States
-
Barista
Full time Only for registered members United States
-
Barista
Full time Only for registered members United States
-
Barista III, Part-Time, Coffee Shops
Part time Only for registered members United States
-
Technical Support Specialist II
Only for registered members United States
-
Director of Brand Content
Only for registered members United States