North Hills/Pacoima/Panorama City/Valle de San Fernando/North Hollywood - DolFinTech

    DolFinTech
    DolFinTech Panorama City

    5 days ago

    Description

    Minimum Salary Approved:
    NORTH HILLS $16.50PACOIMA $17.28
    NORTH HOLLYWOD $17.28
    VALLE DE SAN FERNANDO $17.28PANORAMA CITY $17.28
    SUMMARY: The Sales Associate will serve as a key representative of the organization to our external clients. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. This person will proactively enhance the company acceptance and branding in the market while applying best practices and processes during the transactions and services provided.
    I. KEY REQUIREMENTS:
    Minimum experience and requirements:

    • High School Diploma or GED.

    • Must speak Spanish fluently and at least basic English communication.

    • Ability using computer's keyboard (letters and numbers) and computer mouse.

    • Detail oriented especially when reading, writing, and counting numbers and currency.
    II. KEY COMPETENCIES:
    You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:

    • Strong verbal & written communication skills for constant interaction with customers in person or by phone.

    • Passion to provide outstanding customer service.

    • Ability to analyze customer needs, advises about rates, & make recommendations.

    • Ability to gather key information to find solutions for our customers.

    • Maintains confidentiality of customer information.

    • Ability to manage large amounts of cash transactions.

    • Team player, collaborator, and service oriented.

    • Maintains a clean and organized work environment.

    • Maintains and applies current procedural knowledge for compliance guideline standards.

    • Other tasks as assigned by management.
    III. WORK ENVIRONMENT AND PHYSICAL DEMANDS:
    The physical demands described here represent what an employee should do to complete the essential functions of the job. Reasonable accommodation can be made for people with disabilities so they can complete essential tasks of the job.
    Work Demands:

    • Office Environment.

    • Open sales floor or a supermarket customer service booth.

    • The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.
    Physical Demands:

    • Frequent sitting and operating of computers, phone, calculator.

    • Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).

    • Observing, listening, and talking to customers and coworkers (70% of the time)

    • Sitting: 80% of the time.

    • Standing/Walking: 1% to 20% of the time)

    • Inclined/Bending: 1% to 20% of the time)

    • Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)

    • Pushing/Pulling up to 20 lbs. (1% to 5% of the time)

    • Extended sitting hours.

    • Observing and listening.

    • Cleaning and organizing as need.

    • Capture data: 20% to 35 of the time
    Benefits we offer:

    • Health Insurance
    • Dental and Vision Insurance
    • Life insurance
    • 401K (Retirement Plan)
    • Vacation
    INFORMACIÓN DE LA EMPRESA Y NUESTRO PROPÓSITO:
    DolFinTech surge de la Fusión de dos grandes empresas, Barri Financial Group y DolEx Financial Services. Operamos en la mayor parte de los EE. UU. Con cientos de ubicaciones, y creciendo día a día, la empresa y sus empleados siempre están buscando oportunidades para hacer la vida más fácil a los clientes en este país y atenderlos con la calidez que caracteriza a la cultura hispana. Uno de nuestros principales objetivos es convertirnos en la opción preferida de nuestros clientes para realizar todos sus servicios financieros. Queremos que nuestros clientes encuentren en nosotros el lugar donde realizar todas sus transacciones cómodamente, en español o inglés, junto con el excelente nivel de servicio que nos caracteriza.
    Nuestro propósito es brindar servicios financieros no bancarios de calidad superior a la población hispana en los Estados Unidos. Como resultado, nuestros clientes nos han recompensado con su lealtad, permitiendo que nuestros empleados, accionistas y las comunidades donde vivimos podamos seguir avanzando. Contamos con una extensa línea de productos que incluye cambio de cheques, transferencias de dinero, pagos de facturas, cambio de divisas, tarjetas telefónicas, tarjetas de débito Visa prepagas, recarga móvil internacional, billetes de lotería y giros postales, además de explorar varios otros productos.
    Asociado de Venta
    RESUMEN:
    El Asociado de Ventas actuará como un representante clave de la organización ante nuestros clientes externos. Este rol se centrará en brindar un excelente servicio a través de interacciones diarias con los clientes y al mismo tiempo crear valor para la organización y para nuestros clientes. Esta persona mejorará proactivamente la aceptación y la marca de la empresa en el mercado mientras aplica las mejores prácticas y procesos durante las transacciones y servicios prestados.
    REQUISITOS MINIMOS:
    • Diploma de escuela secundaria o GED.
    • Debe hablar español con fluidez y la comunicación básica en inglés.
    • Habilidad para utilizar el teclado de computadora (letras y números) y el mouse de computadora.
    • Orientado a los detalles, especialmente al leer, escribir y contar números y monedas.
    • Fuertes habilidades de comunicación verbal y escrita para una interacción constante con los clientes en persona o por teléfono.
    • Pasión por brindar un excelente servicio al cliente.
    • Capacidad para analizar las necesidades del cliente, asesorar sobre tarifas y hacer recomendaciones.
    • Capacidad de recopilar información clave para encontrar soluciones para nuestros clientes.
    • Mantiene la confidencialidad de la información del cliente.
    • Capacidad para gestionar grandes cantidades de transacciones en efectivo.
    • Trabajador de equipo, colaborador y orientado al servicio.
    • Mantiene un ambiente de trabajo limpio y organizado.
    • Mantiene y aplica conocimientos procesales actualizados para el cumplimiento de las normas de las directrices.
    • Otras tareas que le asigne la dirección.
    Diferentes horarios de 8:30 am - 8:30pm de Lunes a Domingo
    Beneficios que ofrecemos:
    • Seguro de Salud
    • Seguro Dental y de Visión
    • Seguro de vida
    • 401K (Plan de Jubilacion)
    • Vacaciones
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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