Facilities Manager - Miami
2 days ago
Job description
Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication.
The role also involves building, developing, and leading a high‑performing operations team that is committed to safety, accountability, and continuous improvement.
KEY SKILLS AND RESPONSIBILITIES
- Customer service mindset with very strong communication and people skills, serving as the primary client‑level liaison for addressing operational, contractual, and financial matters.
- Fluent command of the English language, both written and verbal; bilingual proficiency in Spanish is required to effectively support workforce communication.
- Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.
- Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.
- Able to delegate tasks, meet deadlines, and maintain accountability across the team.
- Be comfortable taking off-hour calls and when necessary responding to emergencies.
- Serve as a role model, mentor, and trusted resource to staff and stakeholders.
- Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.
- Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
- KPI Management.
- Ensure the quality, accuracy, and completeness of data entered into the CMMS.
- Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
- Review, develop, and proactively implement operational procedures and best practices.
- Provide oversight of day‑to‑day operations as well as long‑term planning activities.
- Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.
- Provide technical and managerial guidance to the operations team.
- Ability to read and interpret blueprints and as‑built drawings.
PREFERRED EXPERIENCE
- Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.
- Minimum of 10 years of management and leadership experience with a reputable organization.
- BOMA and/or IFMA designation (RPA/CFM) preferred.
- Proficient with Windows‑based software including Excel, Word, PowerPoint, MS Project.
- Experience managing multi‑disciplinary teams and cross‑functional working groups.
- Proven experience leading customer and stakeholder meetings.
- Demonstrated ability to manage operations in compliance with technical and contractual requirements.
- Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
- Hands‑on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
- Working knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades.
- Experience supporting mission‑critical or high‑availability facilities.
- Knowledge of OSHA codes, regulations, and safety compliance requirements.
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