Primary Clinical Assistant - Charlotte, United States - Carolina Digestive Health Associates

Description

Job Type

Full-time

Description


Summary: The Primary Clinical Assistant is responsible for assisting Physicians, Advanced Care Providers and Registered Nurses in the provision of gastrointestinal and hepathological care that is, safe, comprehensive, compassionated and culturally sensitive.


Essential Duties and Responsibilities

• Works as part of a team focused on the delivery of high quality patient care and patient satisfaction.
• Ensures the safety of patients at all times.
• Promotes patient satisfaction by interacting with patients in a professional friendly manner and responding promptly to patient requests for tasks, prescription refills, authorizations, appointment scheduling, and referrals.
• Completes pre-certifications for medications and authorizations.
• Update labs with current diagnosis code.
• Reports to provider the patient's chief complaint, current symptoms and abnormal findings.
• Assist in the collection of specimens of body fluids for laboratory testing. Completes lab requisitions and prepares specimens for pick up
• Documents medical information appropriately in EHR and communicates with appropriate team members in timely manner.
• Maintains patient medical charts with current data and past medical history to meet meaningful use requirements including closing tasks to demonstrate coordination of care.
• Manage patient portal and prescription refills.
• Responsible for requesting template changes for providers.
• Communicates and educates patient about conditions, procedures, and plan of care.
• Ensure orders for procedures, laboratory and imaging are scheduled, conducted and results are directed to physician in timely manner.
• Understands breath tests, pill cam placements and other procedures as instructed by providers.
• Follows up with patients to ensure progression of plan of care and assess patient compliance with treatment. Conducts reminder calls to all patients as necessary.
• Answers phone calls and either responds to inquiry, directs caller to appropriate personnel, or triages patient calls promptly according to protocol including sick calls.
• Schedules office and telehealth appointments and enters appropriate information into electronic scheduler.
• Coordinates referrals for patients through insurance and other physician offices.
• Upholds the CDHA mission by actively contributing to the achievement of organizational goals, supporting leadership, promoting unity and teamwork for the benefit of patients.
• Demonstrates a commitment to quality of care and actively participates in workplace improvement to maintain a patient service excellence environment.
• Adheres to all safety policies and industry standards related to infection control, patient confidentiality, and regulatory and accrediting body's requirements (i.e. HIPAA, OSHA, and AAAHC).
• Other duties as assigned within the scope of responsibility.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements


Education/ and or Experience:

• Graduate from accredited Medical Assistant program.
• Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.
• Maintains knowledge, skills and abilities through ongoing education.
• Completes all mandatory reviews/educational required and assigned.
• One to three years related experience and/or training
• Participates in performance improvement activities.
• Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.
• Retains all accreditations, licensures and designations in good standing.
• Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.

Specialized Knowledge Required - Including any required certificates, licenses, and registrations

• Certified by one of the following

National Organizations:
Certified Medical Assistant (CMA) by American Association of Medical Assistants (AAMA),

Certified Clinical Medical Assistant (CCMA) or Registered Medical Assistant (RMA) by National Healthcare Association (NHA), or American Registry of Medical Assistants (ARMA)

National Certified Medical Assistant by National Center for Competency Testing (NCCT), Medical Technologist (AMT) or a formal medical services training program of the United States Armed Forces.

• Excellent communication and customer service skills.
• Great attention to detail.
• Proficient with Microsoft Office.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must frequently lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and use hands to finger, handle, or feel. The employee is occasionally required to sit.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office:
Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

Travel:
As required for position.

In addition to the above, the performance of other related duties may be required.