Oracle Functional Consultant - Ohio, United States - Apex Systems

Description

Position: Oracle Functional Consultant

Location: Remote

Requirements:

• 4+ years of Experience in HRIS or IT related field or work with HR or IT system management
• 2+ years of experience managing business partnerships and/or supporting Time/Labor In-depth knowledge of functionality and some technical areas of Oracle Time/Labor.
• SQL and/or Advanced Excel experience
• Must be personable and articulate with excellent writing and interpersonal communication/relationship skills.
• Ability to work effectively under pressure and manage multiple customer support issues simultaneously

Responsibilities:

• Participate as an essential member of the support team, taking responsibility for owning and resolving incidents pertaining to Oracle Cloud customers who are already live.
• Consult with the Business unit to understand what enhancements or business projects they have.
• Communicate the ongoing status of assigned cases.
• Develop customer-facing documentation (configuration workbooks, job aids, test scripts).
• Create and maintain templates with latest release information.
• Conduct triage sessions with customers to determine root cause, document outstanding issues, and provide solutions and workarounds.
• Advise customer on best practices and impacts of quarterly releases.
• Train the customer as well as counterparts in administrative operations.
• Implement new functionality within Benefits module to expand customer roadmap.
• Assist customers with preparation and support of Time/Labor activities.
• Work closely with customers on configuration status.
• Implementation experience or knowledge of Oracle Cloud Human Resources.
• Oracle HCM Cloud modules Time & Labor and Absence Management.
• Nice to haves: Payroll, Benefits, and Compensation