Certification/Licensure Examiner 2 - Columbus, OH
1 month ago
Job summary
We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team assisting with licensure and renewal applications license verifications complaint filings and investigatory procedures.The ideal candidate will work closely with both internal staff and external customers in a fast-paced call center environment ensuring efficient effective service delivery.
Responsibilities
- Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws rules policies & procedures & independently determines appropriate action for resolution or referral.
- Explains licensure statutes rules requirements procedures & Board policies in response to customer inquiries customer needs & answers questions regarding licensure status process system issues password logon resets related inquiries.
Job description
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